2017
2021
Self-Service Bag Drop devices were put into operation, enabling customers to check-in, drop off their baggage, and generate their boarding passes without visiting the counter at the airport. The messaging bot, where customers can chat with artificial intelligence and perform transactions such as flight inquiry, check- in, flight status, and find answers to their questions, was launched on
At SmartIST, Europe’s largest cargo facility, a robotic smart storage system was commissioned, providing end-to- end warehouse automation. (MHS) Cargo CRM application, which provides 360° management of cargo agencies such as customer meetings, sales opportunities, campaign management, sales reports and customer feedback, was launched. (Cargo CRM)
2014
Operational processes that take place between landing and take-off of aircraft were digitized. The Turn Around Management application, which provides management capability with handheld terminals, was put into operation. (TMAN)
2019
Next-generation Customer Relationship Management (CRM), Customer Data Management (MDM), and Campaign Management systems were commissioned to boost the effectiveness of marketing activities.
the WhatsApp, Bip, Telegram, and Facebook
Messenger platforms.
By installing tablets in the cockpit, pilots were able to JULY 2014
PreOrder was introduced, allowing passengers to place catering orders on AnadoluJet flights via digital channels before the flights. MARCH 2020
Smart Mobile – mobile applications were renewed completely, enabling customers to perform all travel-related transactions on their smartphones. SEPTEMBER 2017
carry out all their tasks in a digital
environment, transitioning
paper operations to an electronic format. (EFB)
20 YEARS FROM BOUTIQUE TO TOP THE NEXT 10 YEARS
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