TABLE OF CONTENTS
07 09
Foreword
From Boutique Airline to Top of the World in 20 Years
24 A 20-Year Journey to the Top to Culminate a 90-Year Success Story 42 Fleet Growth 50 Expanding Flight Network 58 Financial Progress 68 Türkiye’s Global Brand 84 The World’s Most Hospitable Airline 96 An Award-Winning Travel Experience 106 Satisfaction-Oriented Customer Experience 118 AnadoluJet 122 Turkish Cargo 128 Turkish Airlines Flight Academy (TAFA)
132 Subsidiaries and Affliliates 144 Commercial Partnerships 150 The Mega Move: Moving from Türkiye’s Largest Airport to the World’s Largest Airport 160 Turkish Airlines during the Covid-19 Pandemic
166 Sustainability 175 Future Outlook 202 Acknowledgments
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