855-455-5035 www.azcomp.com
AUGUST 2021
Empowering Small Practices to Deliver the Best Care
Meet Our Sales Account Manager, Erica! THE BIGGEST SURPRISES I HAD ABOUT AZCOMP
One thing I love about working at AZCOMP is that we embrace a key concept that not every IT company talks about: In technology, the same solution doesn’t work for everybody. As a sales account manager, my role is providing solutions for doctors or companies that need our technology for their business. I love it, and as of this December, I will have worked here for seven years. I first discovered the company through a newspaper ad, if you can believe it. I’d never worked in the software industry, so it came across as super interesting, even though it was just for a front desk position at the time. Eventually, I moved to the accounting department, and, just six months later, I took a leap of faith and started my role in sales. There are a lot of surprises that came with my first job in the software industry at AZCOMP. For one, AZCOMP is a very tightknit company. Everyone works closely together and takes care of each other as much as possible, even if that means working outside of your job role to put the customers first. That isn’t always the case I’ve found at other companies. However, there have been multiple instances when a client will be faced with unusual or urgent challenges, and I’ll ask someone, “Hey, could you help me help this client?” It never fails to amaze me that my coworkers are happy to make time in their day and move around their own workload just to help us out. It makes doing the “impossible” a lot easier because of our genuine teamwork. Another surprise about working at AZCOMP was how important and meaningful the work became to me. Initially when I applied, I realized just how interesting the work would be, but the longer I worked here, the more I realized the difference we can help make for our doctors and how these technological advancements make their patients’ lives better. There’s no better feeling than setting up a new service or technology at a doctor’s practice or help implement a new feature with our billing services that wasn’t there before. You know that now, their patients will have access to even better care. If anything comes up where they need help, our team will also be there to save the day.
The very reason we exist is because of our practices, billing services, managed services clients, and all of their staff, and they deserve the utmost care so they can keep doing what they do best. It’s very exciting to work at a company that truly philosophizes and cares about that. With over 20 years of being leaders in medical field technology, it’s amazing how much knowledge we’ve gained through our clients. I’m so grateful to work for such an incredible industry-leading company that goes beyond that status quo and offers some really great services and strives to give the best customer service to all of our clients.
“It never fails to amaze me that my coworkers are happy to make time in their day and move around their own workload just to help us out. It makes doing the ‘impossible’ a lot easier because of our genuine teamwork.”
Outside of work, I’m a mom to two boys, a 17 year-old and a 14-year-old. They keep me busy, and I wouldn’t have it any other
way. Spending time with family is a big part of my life, including time with my grandfather after losing my grandmother last year. It’s so important to have quality time with the people who are closest to you, and I definitely try not to take those everyday moments for granted.
Thanks so much for reading, and I hope you’ll have a beautiful August.
–Erica Cluff
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DON’T BE A CREDIT FRAUD VICTIM Protect Your Credit Card Info With These 5 Pro Tips
Credit card fraud can feel like a very invasive, violating crime when it happens to you. Suddenly, none of your assets or information feel safe. You can prevent the worst from happening, however, if you follow these five tips designed specifically for consumers in 2021. NO. 1: DON’T USE UNSECURE WEBSITES. If a site is truly secure, you’ll see a padlock on the left side of the address bar at the top of your browser, and the web address will start with “HTTPS.” Never enter your credit card number on a website that isn’t secure — any business that doesn’t protect its customers’ information probably doesn’t deserve your money. NO. 2: BEWARE OF PHISHING SCAMS. No matter what the caller ID says, the SSA will NEVER call you to confirm your Social Security number or account information in order to continue getting Social Security checks. Most banks and government agencies will never call you first to reach you; they’ll reach you by mail or email. And even in those cases, remember that the banks and government will never ask you to confirm intimate information over email or the phone. NO. 3: LOOK OUT FOR SKIMMERS. Many credit card thieves will use a device called a “skimmer,” hidden on ATMs and fuel pumps, to “skim” the data from the magnet strip on
the back of your credit card. To avoid skimmers, look for signs of tampering at your gas pump or ATM. If the card swipe seems loose or strangely bulkier than other stations, or if the PIN pad is bulkier or different from others, that may be a sign of tampering. If you’re unsure, try to go inside a bank or pay for your gas inside the store.
NO. 4: NEVER POST SENSITIVE INFORMATION ON SOCIAL MEDIA. Many scammers will comb through social media to look for people who overshare on social media, including financial data. Be wary of pictures and make sure your credit card or ID is never caught in view or inside any reflections. NO. 5: GET COMFORTABLE WITH MOBILE PAYMENT APPS. Using Apple Pay, Samsung Pay, or PayPal is actually a great way of avoiding skimmers! These apps pay through tokenization, which allows you to pay without exposing any credit card information. Even if your transaction is leaked to a skimmer, your information is safe.
Whether you’re back-to-school shopping or buying gas, we hope you shop safely out there!
MEDISOFT, LYTEC, NEXTGEN, & APRIMA SUPPORT PLANS FOR HOSTING, BACKUP, AND MORE Need Support? Call 480-497-7480 if you have a support contract. Don’t Have Support? Plans start at just $99 a month. Call us at 855-455-5035 to get started with support, training, electronic claims, electronic health records (EHR), hosting, backup, and more. We have so many tools and services to help your business become more efficient, keep its network protected, and remain a thriving independent practice. We want to help your practice perform at the highest possible level by providing services that help you get the most out of your software. Be sure to check our website often at AZCOMP.com/events to learn about upcoming trainings and other events we host. DON’T FORGET TO UPGRADE YOUR SOFTWARE!
MEET OUR DIRECTOR OF BUSINESS DEVELOPMENT!
Why Stacy Is Driven By a Passion for People Stacy Reed started at AZCOMP four years ago with a real estate background — she hit the ground running, literally! Now, she travels to meet clients in their own offices in order to learn more about how our services can help solve their problems. Why did she fall in love with what she does? Stacy told us, “Until I started working with AZCOMP, [I never knew] the key role that technology plays in helping doctors provide the best care.” Staying current with the latest studies and protecting patient identities are vital priorities for practices to have, and the right technology can make it so much easier to do.
Stacy also gets to help AZCOMP give back to the community. “I work with other members in the medical community to support charitable events, whether it’s for dental care, a hydration drive, or a flip flop drive to [provide for] the homeless with no shoes.” When she’s not working, you’ll catch Stacy, her husband, and her daughter in their brand- new van, touring the country! Stacy, we’re so lucky to have your compassionate force on our team — thanks for everything you do!
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We all have a junk drawer (or maybe a junk closet or two) in our homes somewhere. No matter how ardently we fight against it, clutter always seems to have a foothold in our lives, including in our minds. Clutter, in the form of negative thoughts and anxiety, can debilitate us and overwhelm us. As much as we’d like to keep it all bottled up inside, it usually spills into our work, interactions, and relationships. Luckily, this is a common struggle, and people with cluttered minds can rejoice at S.J. Scott and Barrie Davenport’s book “Declutter Your Mind.” “Declutter Your Mind” shares with readers a series of mindfulness techniques that help bring inner peace and calm where there was once anxiety and commotion. Scott and Davenport do this by sharing with readers the causes of mental clutter, strategies for improving relationships that bring anxiety, advice for identifying what’s important to you (and what isn’t), and the benefits of meditation. Though the world can be a crazy place, full of stressors and always moving along at a breakneck pace, even the most anxious of people can find calm amidst the storm with the right techniques. So, if you’re looking to empty the junk drawers and closets in your brain, it’s time to break out a copy of “Declutter Your Mind.” Dispel Anxiety and Negative Thoughts with ‘Declutter Your Mind’ EMPTYING THE JUNK DRAWERS IN YOUR MIND In the past few years, movie projectors have flooded Amazon and brick and mortar stores alike, but this year, one model stands out against the rest: the BenQ HT2050A. While some cheaper projectors might not give you the crisp picture that you’re used to seeing on the TV screen, and while more expensive projectors cost an arm and a leg, the BenQ HT2050A is the perfect combination of quality and affordability. Though its specs may not be quite up to snuff when compared to something like the Epson Home Cinema 5050UB (which retails for $3,000), that will really only matter to the pickiest of movie watchers. The BenQ HT2050A retails for around $750, and with that price, your dollar goes a long way. Some of the specs on this projector include 1080p resolution, 2,200 lumens for a bright picture, as well as lens shift features that make it compatible with a multitude of different settings. Plus, the projector’s sleek aesthetic means it will go along with the decor in any room of the house. There’s no better way to end a summer day than with an outdoor movie, and there’s no better projector to show that movie on than the BenQ HT2050A. DELIVERING A MOVIE THEATER QUALITY EXPERIENCE At a Fraction of the Price
It’s strange to think that before the pandemic homeowners were very apprehensive about renovating certain parts of their house, including their bathrooms. Contractors wouldn’t work on many small projects, considering how picky some customers could be and how small the profit margins on those projects already were. That was the problem that Made Renovation aimed to solve when it launched in 2019. Roger Dickey, co-founder and CEO of Made Renovation, wanted to create a way for the bathroom renovations process to be much more efficient and transparent. Homeowners can visit their website to schedule a call and get an estimate on the renovations. Then, they can speak with a consultant virtually to learn more about the project. Finally, homeowners can see a 3D rendering of their final design, before Made Renovation takes care of buying the materials, reaching out to contractors, and getting the construction process started. While Made Renovation may have found its niche in making the renovation process a little easier for homeowners, they needn’t have worried that they wouldn’t have customers. When the pandemic began in the year following their founding, people everywhere (with spare income and a burning desire to make their homes more comfortable) selected Made Renovation as their go-to service for remodeling their bathrooms. In just two years, Made Renovation has grown exponentially. They currently sell over $50,000 worth of bathroom renovation projects per day, and they’ve grown to 50 employees. Early last year, they had earned $9 million. Headquartered in San Francisco, the company now operates in Los Angeles and Seattle as well. The combination of removing the complexity of the renovations process and unknowingly entering a market where people would suddenly be much more willing to renovate their bathrooms has led Made Renovation to success. But if they keep renovating their own systems and processes as time goes on, chances are that growth will continue well into the future. MAKING BATHROOM RENOVATIONS EASY How Made Restoration’s Success Exploded in Just Two Years
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2500 S. Power Rd., Ste. 117 Mesa, AZ 85209 i nside this issu e The Biggest Surprises I Had About AZCOMP PAGE 1 5 Pro Tips to Prevent Credit Card Fraud Meet Our Director of Business Development PAGE 2 Making Bathroom Renovations Easy for Homeowners Your Next Movie Projector: The BenQ HT2050A A Recommendation to ‘Declutter Your Mind’ PAGE 3 Why Zoom Almost Didn’t Exist PAGE 4
Zoom CEO Eric Yuan’s Story THE PANDEMIC LIFE SAVER THAT ALMOST NEVER EXISTED
In the 1990s, Eric Yuan had a promising career in China with a master’s degree in engineering from the China University of Mining and Technology. Then, the young engineer heard a speech by Bill Gates in 1994 — and it changed the trajectory of his life. Eric decided he wanted to move to the U.S. and become part of the growing dot-com industry, but his visa application was rejected eight times — a highly demoralizing experience for anyone. By the time he was approved, it took two more years to process. Finally, he got a job at WebEx in 1997, and a decade later, he became their vice president of engineering. In March 2007, the same year as his promotion. Cisco Systems acquired Webex for $3.2 billion. Eric thrived in this transition and rose to become the corporate vice president of engineering at Cisco Systems. It wasn’t until 2012 that Yuan finally pursued a dream that he’d had ever since he was in a long-distance relationship with his girlfriend in college: Zoom.
In an interview with Thrive Global, Eric said that Zoom started as a daydream as a solution to his long-distance relationship that required a 10-hour train ride to see each other. With Eric’s tremendous experience with Silicon Valley communication systems, he created the communication platform Zoom. Today, Zoom is used by over 750,000 companies to keep teams connected through video and audio conferencing, collaborative workspaces, chat, and more! Having real-time communication makes it incredibly easy to connect with people, even if they’re thousands of miles away. It’s the perfect product that Eric would’ve wanted — and if he’d given up while applying for a visa, who knows if we would’ve had a video conferencing platform as professional, efficient, and easy to use (for hundreds of people at a time) as Zoom?
Thanks, Eric Yuan, for never giving up on coming to America — you’re a huge inspiration to us all!
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