SOLV DIRECTOR, LAUREN MCDONALD, EXPLAINS HOW SIMPRO’S FIELD SERVICE MANAGEMENT SOFTWARE HAS BENEFITED BUSINESS... Delivering efficiency fromthe field to the officewith simPRO
A s a simPRO customer for nearly four years, Irish-based HVAC business Solv, has seen first- hand the difference an end-to-end field service management software can make to business operations, visibility and profitability. While the business specialises in heating and installation servicing, Solv also provides plumbing, electrical and facilities management solutions. With this diverse service offering and more than 20 staff, Solv knows the importance of streamlined workflows, clear communication between staff and efficient processes to deliver exceptional service. Keep reading to learn more about the benefits Solv has gained from implementing simPRO. Before simPRO: The challenges Before implementing simPRO in 2017, Solv Director Lauren McDonald, said the business juggled a combination of
different systems to manage operations. While this provided a workable solution in the short-term, as the business grew, the disparate systems and lack of visibility started causing bottlenecks in workflows. “We used a bespoke system that was powered by a database platform. We used paper certification and a PDA system powered by Microsoft,” Lauren said. “We were finding it more and more difficult to get what we wanted from our software and having to get bolt-on solutions for our requirements was no longer feasible. “An area that I’m very passionate about is innovation and making technology work for the business, not against. Before simPRO we used a lot of separate programs to try and move with the times, but it just got too difficult to manage.” It was then that Solv, a business passionate about providing accessible and personal service, knew it was time to upgrade their processes.
Lauren McDonald, Solv Director.
44 | IRELAND’S ELECTRICAL MAGAZINE
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