To scale without sacrificing quality, Bergman developed the Key Account Manager (KAM) system. Each KAM is a vertical expert in sectors like retail, healthcare, laboratories, or hospitality. They live in the details. They own the process. They prevent drift. “Our KAMs aren’t just project managers. They’re curators of quality,” Peter says. “It’s not enough to finish a project. We want to finish strong and finish right. That level of attention isn’t negotiable for us.” The system fosters peer review, mentorship, and deep accountability. And the results speak for themselves. Precision by Design
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KCB, PASADENA CA
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