5.1 Introduction Oo pf fei cr ea tpe rso. Tc ehdeus reeps rwo ci lel dhuarvees ai nsci gl undi fei csaanl et si mp rpoaccet dounr et hs ,e ceufsf itcoime necrycwo mi t hp lwa ihnitc ahnydo ruer t be nu tsiionne s s procedures and report review procedures. 5.2 Customer Telephone Inquiries Tlahsitsinwgiollngee.nHeerraellyarbeesyoomuer bfiarssitccpornotacectssweisthtoafoplolotewn:tial customer. The first impression is a Afeefrliienngdalbyo, purtothfeesssieornvaicl,eaannddeMntOhLuLsYiaMstAicIDvoice will help the caller to develop a good All sales related calls are entered into LMS via the LMS script Atoltoefrfnearteivsteimchaotiecoerlacnlegaunaigneg(triemfeerorepdtiotonsas Plinko in MOLLY MAID) should be used o FT ohru resxdaamyp, wl e h: iMc hs .dJoo ny eosu wp er ehf ea rv?e eMsot irmn iant ge oa vr aaifltaebrinl iot yo ni n? y9oau. mr a. roer a1T1ua e. ms d. , a y o r which do you prefer? o Tb uh si si nl ae ns sg. u Iatgael saol l oc awns bf oe russiemd pal se aa nt edc qh un ii cqku es cthoefdour l ai ns gk itnhga ft owr ot hr ke ss faol er tohr e estimate Fcroullcoiawlifnogr tshueccineistsi,atlhceayllipnrcolucdede:ures allows your business to perform key functions that are Back marketing and follow up to unclosed leads Proper territory check with integrated territory check Forces office to use the proven successful script Integrate with the Rough Pricing Sheet WopiellrpatrionvgidoepttihmeaolflfyicoenwpihthonCealslaCleosnversion percentages to assure your business is 5.3 Internet Request for Service Mr eaqnuye sptri no sg paenc tei svtei mc uast teo. mT ehri ss fwo irlml g ios tsou tbhme iMt t eOdL Lo Yn Ml i nAeI Da n. cdo mg o we setbos iLt Me aS nadn df i lilsoeumt aa ifl oe rdm. T h e oI nf ftiecrenceat nL ec ha do os )s eo rt ot hf oe lol of fwi c eu pc aonn ot uh tes Ionutrecren teht eRfeoql luoews t uf po rt oS ear vc ai cl le c(ecnotme rm. o n l y r e f e r r e d t o a s Tf ohl leorwe eMdU, tShTe boef f ai c ceosnhsoi sutlednct osnt rs ai dt ee gr yo tuot sporuorpcei nr lgy tfhoel l of owl l ouwp . uIpf tthoeabceal lol wc esnt treart .e gFyo lcl ao nwn uo pt bi se
MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc. as follows: 1 st contact (phone) immediately, within 5 minutes, leave message 2 nd contact (LMS email follow up template), immediately after 1 st call
Page 16
Proprietary and Confidential Information
Made with FlippingBook Online newsletter