3 rd contact (phone) within 1 st hour, no message 4 th contact (phone) following morning, leave message 5 th contact (phone) following evening, no message Send postcard 3 rd day It fh tehceaol lf fciec ne tcehr odooseess nt oo tocuot ns ot aucrtc oe rt hdeo ef os l nl oowt cul ops, et ht ehree oaf rf iec es tsi lhl opur lodc ec od nu triensuteo f ioml l po lwe mu pe nats. I f follows: No contact o 1 st contact (phone) immediately, within 5 minutes, leave message o 2 nd contact (email), immediately after 1 st call No sale o SDeenadr <L LMeSa de m. F iarisl ttNe ammpel a>t,e : I< sLeMe So uu sr esrcnhaemd ue >l i ni ng tdhees ko pwear sa tni oo nt sa bdleeptaor st mc heendtu. l Ief at hseerrev ii cs es of omr eytohui n. gMoyunr a m e i s df oerpcaornt ms i edne tr icnagnMd oo l tl yo Mmaeiedt fyooruyrocul er ahnoi un sgencel ee da ns ipnlge anseee ldest! m e k n o w . T h a n k y o u Molly Maid 5.4 Booking, Performing and Recording the Estimate Wo bhj eecnt iav ep rdousrpi ne cg t ti ve el e cpuhsot no emcearl lc iasl ltsoi na rqruainr igneg aanb ionu- th soemt tei negs tui mp ar et ec .u rBrei nl ogws earrvei ct he ,e t h e m a i n procedures to have in place when booking an estimate. Place the estimate on the LMS Estimates Calendar o Ccuasllto½mheoruhrapsrnioort ftooragrortitveanl as a courtesy and to assure the prospective o Set a reminder in LMS as a Next Action and Next Action Date/Time o If a message is left, we recommend going to the estimate o Make sure follow up is discussed and performed as follows: 1 st follow up call, day after estimate 2 nd send “thank you” email after 1 st call 3 rd follow up call, three days after estimate UprsoectehsesNext Action and Next Action Date/Time in LMS to manage the follow up o Itfotihnedeicsattime iafttehceloessetism, caotelocrlocosedde the estimate on the LMS Estimate Calendar
MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc.
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