Nc uortree: nItf wa ne eeks tiinmaant ea rc el oastehsaftr wo mi l l pnroi ot rd wi s reue pk ts ,ymo uorv ee stthi me east et i ma vaatiel atboi ltiht ye ienstteimrnaatlelyaosrawcliothseydoeusrtcimalal tceenter (i.e. Saturday). Color code the Tu nh ci sl ocsoel do recs ot idmi nagt ews iilnl at hl leo wc uyr or eunttowqeuei ckkfloyr cRoouynat l tt hy eRcelpoos er tdi nagn da n d record keeping 5.5 Converting Occasional Customers Wc uhs teonmaecrutsot or emceurr rcianl gl s sfeorrvai cneo. cTcha es i bo ne laol wc l es tarna, twe geyhhaavse pt rhoevoepnptoorbt uensiut yc cteoscsof unlv. e r t t h e After the occasional cleaning is complete, the team calls office The office fills out the Estimate Pricing Worksheet (self-calculating excel version) Tmhoenttehalymsfeirllvsicoeut a MOLLY MAID card with pricing for weekly, bi-weekly and Tc uhset oomf f iecre apnl adcme se an tt iaosnks i np rCi cCeSs tfoo rmraekc eu rarni nogu st be rovuinc ed wc uesrteo ml e fetri fs at ht iesyf accht iooons ec at lol tuos et h e MOLLY MAID on a more frequent basis. Team bonus of $50 after 3rd regular cleaning o Nn aOmT eE :a nWdhdeant et hoef ct huisrtdo mc l ee ar naicncge po tns ar ewc hu irtrei nbgo as er dr v. i Tc eh, i ps lwa ci lel tahc et ac su sat roemmeirn d e r to bonus the team o NL eOaTdEe:r sEcahcehdmu loeranni ndgr seti anpf ol er cteh et oc at hr de tf eoar mr e tchuartr itnhge ys enrevei cdet po rci ac lel st ht oe tohfef i cTee a m when finished. This will act as a reminder for them to call the office. 5.6 Post Recurring Service Cleaning An important part of the MOLLY MAID system is leaving a note for the customer after every cblee as un ri ne gt o( i mf t ehne t ci ouns t aonmye“re ixst rnaost” adt ohnoemt he adt udrai ny ga tnhde ctoi mmep loi mf t ehne t ctl he ea nciunsgt)o. mT he re oHnS Pr es csehnot u l d ismh opwr osvtehme ec nu tsst o( mf o er re txhaamt pt hl ee, Hn eSwP swt aakl lep aa ppeerr, snoenwa l f iunrtneirteusrte i, nn et hwe lcaunsdt socma ep ri n’ sgh, eo tucs. )e. . T h i s 5.7 Gifts Gc hi fot cs oclaant ebs eolre af t poirn skecnat rtnoa ct iuosnt ol emf te rws i ot hn yhooul irdnaoy tseoi rs sappepcri oa pl or icactaes. iTo hniss. sAhsomwasl lc bu sotxo omf e r s tshearvtiycoeu. take a personal interest in them and thanks them for allowing you to perform your
MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc.
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