5.11 Employee Inquiries That first phone call from a potential employee is a critical step in Employee recruiting. This is when a first impression of the company is formed and whether or not it is a good place to work. It is important that the prospective employee is pre-qualified with a couple questions and urged to visit the office to fill out an applications. A sample telephone dialogue with the candidate follows: Good morning! Thank you for calling MOLLY MAID. This is ____________ speaking; how may I help you? Oh, that’s great! Do you have a few minutes to answer some questions? May I ask for your name? _______, thanks for calling. I don’t know how much you know about MOLLY MAID, but our team members tell me the thing they like best about MOLLY MAID is the schedule – we work Monday through Friday, from eight to five with no evenings, weekends, or holidays. We work hard and we have fun, too. We help our customers find more free time by keeping their homes clean. How does that kind of schedule sound? May I ask you a few questions? Are you legally eligible to work in the US? Because we enter the homes of customers, our team members are bondedand insured. This means we perform full background checks including criminal an d driving histories. Is there anything we would find that would prevent you fr om being bonded or insured? Are you at least 18 years old? Do you have a valid driver’s license? How is your driving record? I’d like to get together with you to tell you more about the MOLLY MAID opportunity. Could you come in later this afternoon to fill out an application? I’ll be here from one to four today. Would that be convenient? Just in case I need to get in touch with you, may I have your phone number? Let me give you directions to the office. Thanks so much for calling! I look forward to seeing you. 5.12 Weekly Closing & Report Review The purpose for report review before closing each week is to review for errors or inconsistencies to help you operate efficiently without errors and allows you to identify areas of the business that could be improved. Review the Cleaning Efficiency Report looking for:
MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc.
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