Now that your week has been reviewed, it’s time to close the week out. Try to have your week closed out by Monday or Tuesday the following week to assure automated systems run timely (i.e. Listen 360 surveys and Kirkwood back marketing run off posted data). Post CCS activity Submit Royalty Report 5.13 Monthly Close, QuickBooks & Accounting Closing out your month will consist of reviewing the following: Reconcile QuickBooks cash accounts to the bank statement o Note: A bank feed can be set up to import transactions with most banks Reconcile QuickBooks to credit card statement o Note: A bank feed can be set up to import transactions with most banks Review monthly P&L and Balance Sheet looking for misclassifications & errors Review quarterly P&L and Balance Sheet looking for overspending in areas of concern. (I.e. labor, cleaning supplies, etc.). Send quarterly and year-to-date P&L to RSM for review 5.14 Monthly Employee Recognition It’s important to have a monthly process in place to incentivize and recognize employees. Print Anniversary Report from CCS and order Anniversary Certificates, Pins, etc. for employee Print the Customer Cancellations by Employee and post cancellation rates In the second weekly meeting of the month, recognize: o Top retention teams o Perfect attendance HSP’s
MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc.
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