To achieve the targeted route revenue of $2,000 per week, your teams must generate $65- 70 per hour of cleaning and work 30-32 hours per week with additional time for traveling between homes. Highly motivated teams can do as much as $2,200 per week, but this pace is hard to sustain and can lead to “burnout.” This is a full time job and requires a full day of effort five days a week. 8.6 When to Start the Next Team When a team becomes 75% full of regularly scheduled customers, you should start a new team. One way to do this is to add a third HSP to an existing team and schedule 5-6 extra houses. When that three-HSP team is scheduled to capacity, hire another HSP, take the extra houses and the extra HSP and start your next team. There will be a period of time before this team has a full route each day. During that time the HSPs can distribute door hangers. Explain to them that this will increase their opportunity to build their route and allow them to earn bonus money (give them something like a $10 bonus for each person who becomes a MOLLY MAID customer as a result of their efforts). If you have two or more teams established, and an HSP from one team calls in sick for the day, don’t feel you have to go out and clean to fill in for that HSP (if you have no extra help). Assume that the team with the sick HSP had four houses to clean that day. Assign the remaining HSP to another team and give two of the houses to this three-person team. You may also use your office staff (CSR) to serve as a backup for when you have a sick employee. Assign each of the remaining houses to other teams or leave them on the original team but move them later in the week. Hopefully, by then, your sick HSP will be back to work and your customers will be serviced. Your goal should be to grow to five teams as quickly as possible so that you minimize the initial startup challenges. An important part of achieving this goal is to have enough staff to serve your growing customer base. Don’t be afraid to hire extra employees. You will have to hire three to four people (or more) to get one good employee. You must minimize your involvement in cleaning homes so that you can focus on growing and managing your business. After several weeks in business, you personally should no longer need to do any cleaning. Remember the importance of working ON your business and not IN your business. It is recommended that schedules be done on a daily basis (with the Customer Care System this only takes the push of a button). It is important that you set the expectations of your employees to put in a full week of work. They may finish before 5:00, but they should be prepared to work a full day if there is work to do.
MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc.
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