MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc. 2.1 Location Locate your office within your territory and nearest to your primary base of employees. The office location should to be easy to access, close to public transportation (if applicable), safe for your employees to come and go and secure for your MOLLY MAID vehicles. When starting out you do not need a large office space; 750 to 1,000 square feet will suffice and accommodate up to five teams. This would roughly translate to average weekly sales of $10,000. One of the biggest challenges in securing office space may be finding adequate parking for employee vehicles during the day and the MOLLY MAID vehicles in the evening. An office with five teams and the office staff will need anywhere from 12-14 parking spaces. The office should be on street level for convenience in loading and unloading equipment and supplies. There should be easy to access to water for mixing cleaning chemicals and installing a clothes washer and dryer. Restroom facilities should also be located conveniently within the building. Prior to investing money in signage for your office, check with your local community for sign requirements and restrictions. Also, if your office is located in a complex, refer to your lease requirements for specifics instructions. A clearly displayed MOLLY MAID sign increases your business’s visibility to enable potential employees to easily find you, as well as advertise your service. Before you commit to a sign, please consult with the marketing department for assistance and approval. 2.2 Layout Because office designs vary, the suggested basic layout is segmented into four primary areas predicated on a one room office. Should your office include multiple rooms, the layout is adaptable. The sections are noted below along with additional basic items typically found within the section: Customer Service Representative (CSR) Desk and chair Computer and 1-2 monitors Phone and headset 2 Dry erase white boards Owner Desk and chair Computer, printer and 1-2 monitors Phone and headset Lockable file cabinet Key cabinet Shelving unit Cleaning Supplies and Equipment Mounted wall unit for cleaning chemicals Proprietary and Confidential Information Page 6
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