Contents
This account provides examples of NSLHD activities and achievements realised over the financial year 2024–2025, aligned to the six dimensions of healthcare quality, the National Safety and Quality Health Service Standards (NSQHS) and the NSLHD Strategic Plan 2022–2027
Our Commitment to Safety and Quality
4
Achievements against Priority Initiatives
Safety
7
Effectiveness & Appropriateness
Timeliness & Accessibility
Patients and carers are our partners in their healthcare
8
THE SIX DIMENSIONS OF HEALTHCARE QUALITY
Safe, high quality connected care
12
Keeping people healthy and well
16
Equity
Efficiency
Our staff are engaged and well supported
19
Patient Centred Care
Research, innovation and digital advances inform and improve the delivery of patient care Our services are sustainable, efficient and committed to planetary health
22
NATIONAL SAFETY AND QUALITY HEALTH SERVICE STANDARDS
24
Our Performance in Safety and Quality
26
Future Priorities
31
ACKNOWLEDGING OUR CONTRIBUTORS We extend our heartfelt thanks to the consumers and staff who generously contributed to this year’s Safety and Quality Account. Your reflections, insights, and experiences are invaluable, and we deeply appreciate the time, effort, and dedication you’ve invested. This Account has been shaped through meaningful collaboration with consumers, ensuring it reflects the voices and perspectives of those at the heart of our services.
Appendix: Attestation Statement
36
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