Future Priorities
As our healthcare services face increasing complexity and demand, maintaining a proactive and strategic focus on safety and quality remains essential. Over the next 12 months, NSLHD will advance a series of targeted priorities aimed at improving patient outcomes and fostering a culture of continuous improvement. These initiatives are informed by emerging evidence, system-level learnings, and frontline insights, and are aligned with broader state and national health priorities. A selection of key priorities is provided in this chapter, each accompanied by its rationale, intended impact, and implementation approach.
Introducing the Single Digital Patient Record NSW Health is introducing the Single Digital Patient Record, a unified clinical information platform that will transform how patient care is delivered across the NSW Health System. This new system will integrate patient administration, electronic medical records, and laboratory information management into one secure, state-wide solution. It is described as the single biggest change to a health system Australia has ever seen.
With the Single Digital Patient Record, clinicians will be able to access the same up-to-date medical information about a patient in real-time. This ensures a more connected and consistent approach to care. The initiative will be introduced in a phased approach across the state. Northern Sydney and Central Coast Local Health Districts are scheduled to commence using the new platform from November 2026.
Benefits for Clinicians: • Stronger data privacy and security • Enhanced analytics and reporting for continuous improvement • More efficient clinical decision-making • Reduced administrative burden
Benefits for Patients: • Less need to repeat health history at different facilities • Improved continuity of care across services • More informed conversations with healthcare providers
Ethical and Safe Use of Artificial Intelligence in NSLHD Artificial intelligence (AI) continues to present significant opportunities to enhance the way healthcare services are planned, delivered and evaluated. Over the past 12 months, NSLHD’s AI Governance Committee has established a formal structure for reviewing AI projects and research, ensuring compliance with legislation and promoting ethical, safe use of AI across the district.
develop and implement an AI Governance Framework. This framework will support the safe integration of AI tools in clinical and non-clinical settings and includes automated methods to monitor their performance over time, ensuring they remain safe and effective. NSLHD is piloting generative AI solutions to help clinical and non-clinical staff reduce administrative burden. By streamlining routine tasks, the initiative aims to improve staff wellbeing, enable more time for patient care, and enhance the experience of patients and their carers across our health services.
To further strengthen internal capabilities, NSLHD is partnering with Macquarie University and the Digital Health Cooperative Research Centre (DHCRC) to
32 Safety and Quality Account 2024-2025 Report
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