Our Commitment to Safety and Quality
At NSLHD, we are driven by a clear purpose: to provide exceptional care that is safe, high-quality, and tailored to the people we serve. Our teams come to work each day committed to delivering healthcare that not only meets clinical standards but also respects the unique needs, preferences, and circumstances of every individual. Message from the Board Chair and Chief Executive
The Northern Sydney Local Health District (NSLHD) Board and Executive is pleased to present the 2025–2026 Safety and Quality Account. This document provides an opportunity to reflect on our performance and celebrate achievements. It also affirms our ongoing commitment to improving the safety and quality of care. This Account has been developed to ensure strategic alignment with the District’s goals and to confirm the accuracy of our performance data. It also reaffirms our collective focus on driving measurable improvements that benefit patients, carers, families, staff, and the wider community. Throughout the 2025–2026 financial year, NSLHD has continued to meet or exceed safety and quality targets, with a strong emphasis on innovation, equity, and sustainability. This year’s report highlights several outstanding initiatives that have transformed patient experience and enhanced outcomes across our hospitals and community services. Under the theme of transforming the patient experience, Ryde Hospital’s Risky Business – Eating and Drinking with Acknowledged Risk initiative has supported patient-centred decision-making in complex care. Hornsby Hospital’s Intensive Care Unit has promoted early mobilisation for critically ill patients, improving recovery times. At the Northern Sydney Cancer Centre, a new mobile app and real-time coaching in patients’ preferred languages have significantly improved the experience for culturally and linguistically diverse patients undergoing radiation therapy. Timely access to care has also been a key focus, with the implementation of the FAST-CT Stroke Pathway improving urgent care for stroke patients. We continue supporting vulnerable populations in several key ways. We’ve introduced innovations in adolescent mental health care and enhanced oral health screening for children with special needs.
We’ve also expanded child and family health services for Tibetan refugee families and strengthened support for survivors of domestic and family violence. We are also proud of our continued investment in research and innovation, with Tomorrow’s Medicine Today , a new podcast and publication, showcasing the District’s commitment to evidence-based care. A value-based approach remains central to our operations, embedding financially sustainable and environmentally conscious principles in decision-making across services. This Account reflects not just achievements but a culture of continuous improvement. It is a testament to the dedication of our staff, who work every day to ensure that patients receive the safest and highest-quality care possible. Supported by the NSLHD Board’s Attestation Statement (see Appendix) and formally endorsed by the Board, this Account reaffirms our commitment to ongoing improvement and accountability. We remain dedicated to ensuring that every person who accesses NSLHD services experiences safe, respectful, and effective care. We offer our thanks and appreciation to our dedicated NSLHD staff for their commitment to delivering patient-centred quality healthcare.
Trevor Danos AM NSLHD Board Chair
Adjunct Professor Anthony Schembri AM NSLHD Chief Executive
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