Achievements against Priority Initiatives
Patients and carers are our partners in their healthcare 01
Patients and carers are empowered to make informed decisions about their care, goals and health outcomes. Northern Sydney Local Health District (NSLHD) remains firmly committed to advancing quality and safety in healthcare by delivering high-standard, patient-centred services that promote optimal health outcomes and positive experiences for all patients, consumers, families and carers. Achieving this goal necessitates a comprehensive understanding of individual circumstances, enabling the provision of tailored, equitable care that responds effectively to diverse needs. NSLHD acknowledges its responsibility to support vulnerable populations, and is enhancing its approach through strategic community engagement, active consumer involvement, and collaborative service co-design. These efforts ensure that health services are not only safe and effective, but also inclusive, responsive, and aligned with the values of the communities they serve. Celebrating Kindness and Connection: NSLHD Events That Humanise Healthcare Held from 11–15 November, the 2024 Gathering of Kindness continued to promote kindness and compassion in healthcare. This year’s theme, “ Kindness is my Superpower ,” encouraged staff and patients to reflect on how small acts of kindness can make a big difference.
During Gathering of Kindness week, NSLHD set a goal to collect 160 “Tales of Kindness” through the complement portal — and received 264 messages from staff and patients. These stories were shared to highlight how kindness supports staff wellbeing, person-centred care, and positive workplace culture. Selfie frames were also distributed across facilities to encourage staff to visually promote the theme. As part of the week, NSLHD hosted its annual NSLHD Consumer Forum , bringing together Consumer Advisors to connect and strengthen networks, and contribute to strategies and solutions that drive innovation within our health service. Workshops focused on enhancing the experience of Consumer Advisors and supporting them in navigating the use of Artificial Intelligence in healthcare. In May, NSLHD celebrated Human Experience Week with the theme “ The HeART of Healing – Humanising Healthcare ”, celebrating the role healthcare staff play in shaping patient experiences every day. The theme reflects our shared vision to humanise healthcare while embracing transformative technologies such as the Single Digital Patient Record, Artificial Intelligence, and Virtual Care. Staff and patients were invited to write messages about what Heart of Healin g meant to them. These messages were displayed on HeART of Healing posters in public areas across all facilities and services, creating a visual celebration of compassion and connection.
8 Safety and Quality Account 2024-2025 Report
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