Franchise Order Process – User Guide
Overview:
Franchisee is going to be enabled with this new process to place the Orders. This will ease the Order Booking and tracking throughout the cycle of goods receipts. This majorly eradicates the manual intervention and painstaking follow-ups. Franchisee as a user will be given access to BC system. This user is tagged with respective Franchisee Customer Code. Franchisee is treated as Customer in BC system, from whom the Business is performed. The journey begins by booking the Sales request by the means of creating a Franchisee Order. This Order goes through workflows predefined in system. Workflow will be consisting of different concerned Bateel departments’ consent & comments. This process will involve participation of Franchisee as well. Bateel departments such as Warehouse, Production, Finance and Supply-Chain will have responses in workflow stages. In this exercise, various systemic processes are created, and documents get exchanged among the stakeholders. Emails are the media of communications across the flow of events.
The user manual is aimed to provide clarity on actionable by Franchisee and also insight on overall steps involved in the Order Processing at Bateel departments too.
Eventually, the delivery of requested Order Items will take place to Franchisee based on the mutual consents and correspondences of the entire cycle.
Below is the conce ptual illustration of process depicted …
May 2023
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