JEMMS IMPROVES INSIGHT AND ACCESS TO BIG DATA, TIES EMPLOYEES WORK TO AGENCY GOALS
4 ” “ The more employees can understand how their work inures to the benefit of the agency’s mission, vision, core values, goals and objectives, the more likely organizational culture will identify the weakpoints and be able to solve for and present solutions to ensure annual measures will be met. - Cleveland Ferguson III SVP/CAO Introducing the JTA Enterprise Metrics Management System (JEMMS) to Enhance Culture In July 2015, JTA upped the ante, increasing its use of technology and data management to improve operational efficiencies by providing every employee a stake in the Authority’s success. One year later, the JTA Enterprise Metrics Management System, or JEMMS ® , was born. Designed to drive strategy and efficiency, provide greater transparency to the public and front-line employees, and drive alignment in all functional areas and employee behavior, JEMMS links JTA’s organizational goals by tying departmental scorecards to shared metrics and then assigning a small number of these metrics to each employee. Success in employee metrics was tied to departmental success, which greatly benefited the organization by focusing the staff’s workflow and significantly improving the likelihood of the Authority achieving its annual goals. Employees could see how their efforts drove the success of the business which subsequently impacted mid-year reviews and annual merit-based increases. Tying the organizational scorecard and making it the CEO’s scorecard by having the Board of Directors annually approve the goals, metrics and targets within it, each member of the Executive Leadership Team would be responsible for his or her division scorecard which comprised the functional metrics in the organizational scorecard. This was followed by managers of each department owning a discreet set of metrics from the division scorecard. Finally, employees would be assigned between two and six metrics of their respective departmental scorecard. Technology makes it possible to track progress monthly and in a way that rolls up to a dashboard.
Figure 2: Examples of Dashboards and JEMMS Scorecards and Work Flow
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