The dashboard is accessible to the JTA Board and the public, who in turn can evaluate and assess staff’s progress. Process improvements, costs saved and other efficiencies gained that are not tracked on the dashboard are readily accessible in tracking containers: software programming that allows users to document operational and financial efficiencies that are later verified by business intelligence personnel before an employee receives credit for the process improvement. Technology enhances the ability of staff to make more informed decisions and shift resources where needed without a large lag between cause of the issue and its discovery. In 2017, upon staff recommendation, the Board revised the JTA’s Vision and Mission statements and Core Values, and reprioritized and/or elaborated on the goal areas that include: • Safety and Security • Customer Satisfaction • Employee Success • Financial Stability • Organizational Efficiency & Effectiveness • Transformative Mobility Solutions • Sustainability At the same time, Ford established a Business Intelligence and Data Analysis department to analyze data in support of initiatives within core departments and to create a single source of data truth. Armed with three years’ worth of JEMMS data, staff began to identify areas for improvement, determined that certain goals had been met and identified new ones, making the JEMMS process a tool for constant refinement and improvement. However, JEMMS was missing one key area: employees in the bargaining units representing the majority of JTA employees. With both International Association of Machinists (IAM) and Amalgamated Transit Union (ATU) contracts expiring in 2017, the situation had to change.
JTA Performance Over Time
Peer Top Performers
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I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot express it in numbers, your knowledge is of a meagre [sic] and unsatisfactory kind; it may be the beginning of knowledge, but you have scarcely, in your thoughts, advanced to the stage of science, whatever the matter may be. - Lord Kelvin, physicist, May 3, 1883 Encyclopedia of Occupational Health and Safety, Stellman p. 1992. ”
Employees have calculated millions in costs avoided across all divisions, saved hundreds of thousands of dollars in securing goods and services below bud- get, realized tens of thousands in non-farebox revenue and improved hundreds of processes throughout the JTA since 2016 as a result of measuring perfor- mance.
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