MOVING TO NEAR REAL-TIME ANALYSIS TO PREDICTIVE ANALYTICS AS JEMMS ® BECOMES AMELIO ®
Any agency can start a similar performance management system by turning its big data into spreadsheets with pivot tables. Eventually, all relevant systems can be tied together, with external-facing user interfaces, to suit the audience, such as the Board and public. While administrators and technologists are concerned about back-of-house functions, everyone cares that the data remains automated, accurate, accessible and capable of being audited. Once staff puts in the time to stand up the process, the ability to analyze the data becomes limited In FY 2019, JTA launched AMELIO: Adaptive Measurements for Enterprise Level Insight and Optimization. AMELIO is JTA’s single source of analytics. Built by JTA staff, the system is designed to scale from the smallest transit systems to the largest transportation companies. Employees are still able to monitor the shared metrics and are incentivized to remain innovative in being efficient with their budgets. For example, every employee is required to track costs saved, costs avoided, and process improvements implemented. This is a core of JTA’s enterprise metrics management system process as it promotes the most efficient delivery of services. To ensure accuracy and accountability for all measures, AMELIO includes an approval workflow for all tracking containers and scorecards All reports are centralized and searchable in AMELIO’s only by individual queries. JEMMS Becomes AMELIO
desktop and mobile applications to allow information to be readily available for decision making. However, with AMELIO, the JTA will transition from viewing its progress on KPIs and milestones on a monthly basis to near real-time analysis. AMELIO will gradually allow for direct feeds of all JTA’s systems into these single dashboards. For example, JTA’s technology department can monitor all totems across its Bus Rapid Transit network, already the largest in the Southeast, minimizing any downtime in customer information. AMELIO combined with other predictive tools, arm JTA employees with the ability to assure customer satisfaction in the safest way possible. All of this serves to strengthen an organizational culture that is accountable for JTA’s Vision, Mission and Core Values with increased transparency. It also helps ensure the adaptability of the workforce by putting them in the position to be a productive part of, if not leading, the transformation of the industry. The JTA now offers these tools and services through Jax Transit Innovation, Corp. (JTI), JTA’s public benefit corporation to maximize taxpayer investment. Staff from JTA have also held briefings and trainings with other transit agencies to assist in the quality of data analytics for small, mid-size and large agencies. To learn more about any of these tools and their availability to your agency, please contact Cleveland Ferguson at cferguson@jtafla.com.
In FY 2019, the JTA launched AMELIO: Adaptive Measurements for Enterprise Level Insight and Optimization as the Authority’s single source of analytics. JTA is linking all of its primary systems into this software platform that will allow near real-time analysis of all of its major functions. This technology is scalable for small, mid-size and large transit agencies.
Figure 4: 2019 AMELIO Analytic User Interfaces
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