UMS Citizen Notification (ENG)

UMS Alert Channels

TEXT MESSAGE (SMS) In modern society, SMS is the preferred notification channel because of its clear and concise messaging. UMS uses direct connections to mobile network operators to ensure messages are quickly delivered

Unique functionalites

to intended recipients. • Delivery confirmation • Reply feature • Can be sent to any mobile phone

ALERT TEMPLATES Predefined alert/

notifications allow users to send a message in a matter of seconds.

VOICE CALL When sending alerts, it is essential to maximise coverage; the use of voice calling enables recipients without access to SMS to still receive the message. • Deliverable on all phone lines; fixed, IP and mobile phones • Deliver direct, instantaneous response at the touch of a button (DTMF) • Message can be sent out in multiple languages • High capacity and load balancing for avoiding congestion of the telephone network MOBILE APP Featuring an easy to use mobile app that is currently available for Android and iOS, UMS Alert app allows the users to • Receive alerts via push notifications

CAPACITY The system can broadcast thousands of messages per minute and facilitates two-way communication from all channels.

STATUS/RESPONSE Recipient response is

displayed instantaneously, and a new message may be sent based on the recipients’ response. CHANNELS Enables sending of messages through multiple channels. MULTI LANGUAGE Ability to send messages in several languages. MAP BASED ALERTING Select recipients by drawing an area on a map. FLEXIBILITY Initiate the alert through multiple interfaces.

• Respond to alerts with • Plain text information • Multi-media information • Current location information

E-MAIL The UMS Citizen Notification solution utilises dedicated IP addresses, ensuring deliverability.

• Read receipt • Reply feature

SOCIAL MEDIA UMS Citizen Notification publishes messages directly to Facebook and Twitter.

The system identifies phones of recipients registered to a specified area and sends alerts according to various filters and criteria

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