RETAIL FORECASTS REPORT 2021 | BDO LLP
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When purchasing non-food products since the lockdown, which of the following delivery methods have you used? UK consumers, June 2020
Standard home delivery (3-5 days)
71.7 25.7 18.9 11.4
Next day home delivery
Collected instore
Same day home delivery
Collection from a collection point (e.g. from a Doddle store / Collect+ location / collection locker)
9.6 8.3
Named day home delivery
^ Of the 11.4% using Same Day Delivery, 51.4% of those said Lockdown was the first time they had used it
When it comes to speed of delivery, what has been your general experience when buying non-food products online during since the lockdown? UK consumers, June 2020
Delivery has generally taken longer than usual
46.4 48.1
I have experienced very little difference in the typically speeds of delivery
Delivery has generally been quicker than usual
5.5
How do you rate the importance of locally sourced ingredients? UK consumers, August 2020
It is now my top priority
6%
Significantly more important than before Slightly more important than before
15% 15% 49%
As important as before
Slightly less important than before Significantly less important than before
7% 3% 5%
It is no longer important to me
Source: GlobalData
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