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BRŽE I JEDNOSTAVNIJE PUTOVANJE / FASTER AND SIMPLER TRAVEL ER SRBIJA UVELA SAMOUSLUŽNE AUTOMATE ZA PRIJAVU NA LET I PREDAJU PRTLJAGA / AIR SERBIA INTRODUCED KIOSKS FOR CHECK IN AND BAGGAGE DROP-OFF
S rpska avio-kompanija je, u saradnji sa Aerodromom „Nikola Tesla“ Beograd i tehnološkim partnerima SITA i IER, uvela nove samouslužne kioske za prijavu na let i automatizovane stanice za predaju prtljaga. Ova inovacija predstavlja značajan napredak u unapređenju korisničkog iskustva i efikasnosti procesa prijave na let na beogradskom aerodromu. – Novi, samouslužni kiosci za prijavu na let i stanice za predaju prtljaga dodatno skraćuju vreme čekanja i omogućavaju veću fleksibilnost prilikom putovanja. Ovaj korak deo je šire digitalne transformacije Er Srbije, koja obuhvata modernizaciju usluga i unapređenje svih dodirnih tačaka sa putnicima, na zemlji i u vazduhu, sa ciljem da se obezbedi brzo, jednostavno i prijatno putničko iskustvo – izjavio je Uroš Bijelić, viši menadžer za putničke i distribucione sisteme Er Srbije. Putnicima Er Srbije sada je na raspolaganju 10 modernih kioska za brzu i jednostavnu prijavu na let, uključujući validaciju putnih dokumenata. Nakon prijave putnici sa predatim prtljagom mogu ga samostalno ostaviti na jednoj od 10 automatizovanih stanica, kroz nekoliko jednostavnih koraka. Stanice su smeštene u neposrednoj blizini Premijum šaltera na beogradskom aerodromu i namenjene su isključivo putnicima Er Srbije.
I n cooperation with Belgrade Nikola Tesla Airport and technological partners SITA and IER, the Serbian national airline has implemented new self-service check-in kiosks and automated baggage drop-off stations. This innovation represents significant progress in improving the passenger experience and the efficiency of the check-in process at Belgrade Airport. “The new self-service check-in kiosks and baggage drop-off stations will further reduce waiting times and enable higher flexibility during travel. This step is part of a wider digital transformation of Air Serbia, which entails the modernisation of services and improvement of all points of contact with passengers, on land and in the air, with the aim of providing a fast, simple and pleasant travel experience,” said Uroš Bijelić, Air Serbia Head of PSS and Distribution. Air Serbia passengers now have 10 modern kiosks at their disposal for quick and simple check-ins, including travel document validation. Following the check-in process, passengers with checked baggage can drop it off independently at one of 10 automated stations, in just a few simple steps. These stations are located adjacent to the Premium counter at Belgrade Nikola Tesla Airport and are intended exclusively for passengers of Air Serbia.
12 | Er Srbija » Air Serbia
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