Skill Based Learning
Pre-work
Dear Colleagues
Skill based “On-the job learning” is a preferred method to train our colleagues, especially our entry level colleagues, to deliver Shangri-La hospitality to our guests. In order to deliver this learning, it is important for us to have deep understanding on “ What makes the On- job learning as an effective learning solution to our need!”.
In line with this, in our next learning circle, we will learn
Why “On the job Learning”?
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• Developing “tool box sessions” for learning • Designing On the job learning plans • Assessing On the job learning • Leveraging technology to maximize On the job learning • Best practices in other industry • How millennials learn - On the job
For the preparation to attend this learning circle, please send the attached 2 pre-works.
Best Regards Selva Thangavel
Pre-work 1
• What are the YTD 2019 top five DR3 in your hotel ?
• Are any of these defects are due to lack of job skill in our L5 and L4 colleagues?
• If yes, what are the challenges you face to bridge the skill gap to eliminate this Defect?
Pre-work 2
• What is your favorite out-door Sport (like swimming, cycling and tennis)?
How did you learn this sport?
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• How long did it take for you to become to the level you are now?
• What were the challenges your faced while learning/mastering these sporting skills?
• How did you overcome those challenges?
Thank You
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