2020 Community Report: Our Mission of Compassion

Options were incredibly limited in March, but the Mayo Clinic, a partner agency since before we opened the Anne and Donald McGraw Center for Caring on their campus in 2007, came to our rescue.

Thanks to Mayo, we set up our own drive-through testing site on our Mandarin campus and obtained test results within 48 hours. This innovative partnership helped us ensure the health and safety of our people and their interactions with our

patients and their families. Community Hospice & Palliative Care was the first hospice agency to conduct staff testing.

In this new normal of PPE, CDC guidelines, and staff testing, we never stopped our mission of compassion. The daily news was rife with shutdowns and closures, so we knew we needed to find an innovative way to care for our patients in this locked-down environment, especially those living in assisted and skilled nursing facilities.

We began testing a telehealth solution by adding it to our HIPAA-compliant (Health Insurance Portability and Accountability Act) text messaging system.

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