Agent Guide | Home Health Care
Submitting Paper Applications We always suggest submitting applications through ManhattanDirect 2.0, as we have found processing times are generally quicker. We do, however, understand there may be times when this simply isn’t possible. In the event a paper application has to be submitted, the agent needs to complete the application with the applicant actively engaged throughout the process. The agent can either be at the same physical location as the applicant/owner, or the application can be processed over the phone. Regardless of how the application process takes place, both the applicant/owner and the agent must physically sign the document. Therefore, if the application is completed over the phone, the agent must fax or send the application to the applicant/ owner to obtain their signature before submitting it to ManhattanLife for processing. Below are options for getting paper applications to ManhattanLife for processing. Instructions provided below. Easy Upload Feature The Easy Upload tool can be used to upload applications rather than mailing or faxing them. Please note currently Easy Upload will only accept PDF files. Therefore, the application must be scanned and converted to a PDF to be attached. There are step-by-step instructions found in the “Easy Upload” section in the middle of the Dashboard page. It should be noted that in order to submit via Easy Upload, you must be logged into our ManhattanDirect 2.0 system. The Easy Upload feature was created to enable the submission of paper applications, rather than mailing or faxing them. The Easy Upload feature can be found on the homepage of the Agent Resource Center or at the following URL: https://producer.manhattanlife.com/life/account/login.aspx?AsAgent Required Forms Completed Application (pages 1-5) Whether completing a paper application, or utilizing ManhattanDirect 2.0, please remember only current state-approved applications may be used when applying for coverage. If there is a question as to what application is available, please call our Marketing Department to confirm the correct application form number. Sales & Marketing Hotline: 1-888-441-0770 Email: aces@manhattanlife.com A copy of the completed application will be attached to the policy, becoming part of the contract.
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