Agent Guide | Home Health Care Select
Required Application Information Whenever possible we highly recommend utilizing our ManhattanDirect 2.0 enrollment platform, as paper submissions often have undue delays. If an application is submitted with incomplete, unclear, or missing information critical to the risk evaluation process, a new application may be required, or an amendment to the application will be issued. Critical information includes, but is not limited to: • Complete residential address • Date of birth • Social Security Number • Plan selection • Correct Premium • Bank draft date/Policy effective date • Eligibility questions • Applicant’s signature • Agent’s signature • Agent Number Top Reasons for Application Delays • Post-dated check submitted with application (Please remember, we do not accept postdated checks). • Temporary check submitted with application. Checks should be pre-printed from the insured’s financial institution, or verification on official bank letterhead. • The application is received at the administrative office more than 30 days from the signature date, or if the signature date is in the future. • Pending Agent Appointment. ManhattanLife practices “Just in Time” appointments and processing of applications. What does this mean? This means that we will not run a background check and solidify appointments until your 1st piece of business is submitted. This could result in a 24-48 hr delay for this initial deal, so please keep that in mind. • Deposit slip submitted in the place of a voided check. • Signature stamps are not allowed on applications. Please ensure a physical signature is captured. • Premium check from any third-party payor that has no immediate family OR business relationship to the applicant. • If the amount quoted on the application is less than the modal premium we calculate, we will contact the agent to verify that it is acceptable to process the bank draft for the amount that we have calculated. We will amend the modal premium. • Provide all medication information and history. • Information listed on application does not align with Personal Health Interview (PHI).
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