Guest Engagement Exemplary Guest Feedback
Kübra Kement Waitress
Truly awesome experience, they took extra care to provide us food that we love, never ever experienced such out of the way hospitality. They did deliver more than what I asked for. food was lovely, personal attention and care was on top, got special care by restaurant manager Ugur Olcay and Chef Mehmet Ali Ugur Olcay Restaurant Manager Mehmet Ali Dönmez Jr. Sous Chef II
We have stayed in various Shangrila properties over the years and were impressed with the level of service which we received at Shangrila Istanbul Bosphorus. We wish to praise your attentive staff, mainly Derya who always had a bright smile and was always to assist during breakfast. Bilal and Hakan at Shang Palace also made our dinner very enjoyable. Gemma at Chi Spa was really good and last but not least, Dina who made us feel so welcomed. All in all, we had a really enjoyable stay in Istanbul! They made a lasting impression on us Derya Erdinç - Runner Bilal Bayram - Waiter Hakan Yumrukkaya - Asst. Rest. Manager Gemma Tepe - Spa Supervisor Dina Varon - Guest Experience Manager
Kubra was amazing!! She delivered truly exceptional service. I’ll be recommending the Shangri-La Istanbul to everyone I know largely because of her service.
Bilal Bayram Waiter
OMG what an amazing restaurant, beautiful luxurious ambience, service delivered impeccably especially by our waiter Bilal who was very attentive and sweet to us. He guided us through the menu as being vegetarians and got the balance just right. We will remember this wonderful evening at Shang Palace for a long, long time to come. Thank you to all the staff you are all a credit to Shangri-La Istanbul. We hope to return in the not-too- distant future.
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