CUSTOMER SERVICE 12,817 service requests created 12,666 service requests resolved 3 days Avg. time to resolve service requests 42% of requests were resolved the same day 2022 Information Technology Highlights 0 2000 4000 6000 8000 10000 12000 14000 16000 18000 20000 Service Desk Requests by Year
Created
Resolved
INFRASTRUCTURE & SECURITY
99.7% uptime for the county’s network
GEOGRAPHIC INFORMATION SYSTEMS 28 new users trained in GIS across six departments and at the Allegheny County Penn State Extension
193,787 GIS web users (annual)
23
web map applications
published in past year
23 Project Maps and Apps Completed, including:
Environmental Justice Index Various DPW Projects Allegheny County Child Care Elevated Blood Lead Levels Discounted Transit Fares Pilot Program Public Housing Opportunity Areas
Magisterial Districts for Allegheny County Polling Place Coordinator Sign Up and Assignment app Voting District Look Up tool Ukrainian Hygiene Kit Drop Off Locations Senior Farmer’s Market Nutrition Program fi nder
98
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