The Coaching Training, Support & Resource Platform
Welcome to CoachApply
A message from Author and Founder, Tim Hagen
How to Use This Resource
1 2 3 4
The Table of Contents following this page of CoachApply is hyperlinked to each title page within the document. Simply click on the title you are looking for and you’ll be taken directly to the first page of that title.
The CoachApply logo appears in the bottom right corner of each page of this document. If you’re not finding what you’re looking for or would like more information, simply click the icon and you’ll be taken to a survey, which will be submitted to a member of our team who would be happy to assist you.
The CAM Logo is to the left of the CoachApply logo at the bottom of each page of this resource. Clicking on the icon will take you to a page that will assist you in building a custom coaching plan specific to your needs.
The content of each Coaching Map is color coded to help you find exactly what you’re looking for. The categories are as follows:
Suggested Questions
Suggested Activities
Suggested Learning Projects
Supplemental Coaching Strategies
Table of Contents
WelcometoCoachApply.......................................2 How to Use This Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 The Coaching Training Center ProgressCoaching...........................................33 The Why of Coaching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 QALMSOverview.............................35 The4-StepCoachingModel. . . . . . . . . . . . . . . . . . . . . . . .36 Understanding the Tiers of Learning (The Secret Sauce) . . . . . . . . . . . 37 Usingthe3StagesofChange. . . . . . . . . . . . . . . . . . . . . . . 38 Having Awareness Conversations . . . . . . . . . . . . . . . . . . . . . 39 Mastering Questions for Awareness & Clarification . . . . . . . . . . . . . 40 Creating Activities for Positive Change . . . . . . . . . . . . . . . . . . . 41 Using Learning Projects for Accountability . . . . . . . . . . . . . . . . . 42 TheMotivator..............................43 Using Supplemental Coaching to Accelerate Your Coaching Using NO Time . .44 TrackingYourCoaching&Success . . . . . . . . . . . . . . . . . . . . .45 Using Peer-to-Peer Coaching to Connect & Grow . . . . . . . . . . . . . . 46 CoachingYourTeam–GroupCoaching . . . . . . . . . . . . . . . . . . .47 Coaching Steps Vol I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Introduction...............................49 StepOne................................50 StepTwo.................................51 StepThree................................52 StepFour................................53
StepFive................................54 StepSix.................................55 StepSeven...............................56 StepEight................................57 StepNine................................58 StepTen.................................59 StepEleven...............................60 StepTwelve...............................61 StepThirteen..............................62 StepFourteen..............................63 StepFifteen...............................64 StepSixteen...............................65 StepSeventeen.............................66 StepEighteen..............................67 StepNineteen..............................68 StepTwenty...............................69 StepTwenty-One.............................70 Coaching Steps Vol II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Introduction...............................72 StepOne................................73 StepTwo.................................74 StepThree................................75 StepFour................................76 StepFive................................77 StepSix.................................78 StepSeven...............................79 StepEight................................80
Table of Contents
StepNine................................81 StepTen.................................82 Micro Coaching Lessons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Introduction...............................84 Lesson 1: Coaches Inspire & Motivate . . . . . . . . . . . . . . . . . . . 85 Lesson 2: Don’t Underestimate the Power of the Written Word . . . . . . . .86 Lesson 3: Self-Awareness Includes Asking Questions . . . . . . . . . . . . 87 Lesson 4: Activities Facilitate Change . . . . . . . . . . . . . . . . . . . 88 Lesson 5: Supplemental Coaching . . . . . . . . . . . . . . . . . . . . .89 Lesson 6: Motivation Includes What’s In It For Them (WIIFT) . . . . . . . . . 90 Lesson7:TeamCohesion.........................91 Lesson8:ListeningChats.........................92 Lesson 9: Praise Employees in Front of Management . . . . . . . . . . . . 93 Lesson 10: Improving Stress with Laughter & Fun . . . . . . . . . . . . . .94 Lesson11:CharlieisStruggling . . . . . . . . . . . . . . . . . . . . . . 95 Lesson 12: Feedback Includes Asking Questions . . . . . . . . . . . . . . 96 Lesson 13: Celebrate Your Top Performers . . . . . . . . . . . . . . . . . 97 Lesson 14: Feel Good About Improving . . . . . . . . . . . . . . . . . . .98 Lesson15:CoachingviaBooks. . . . . . . . . . . . . . . . . . . . . . .99 Lesson 16: Spotlight on You, the Coach . . . . . . . . . . . . . . . . . . 100 Lesson 17: Challenging Conversations . . . . . . . . . . . . . . . . . . . 101 Lesson 18: Feedback Needs a Strategy . . . . . . . . . . . . . . . . . . 102 Lesson19:AttributesofaGoodCoach. . . . . . . . . . . . . . . . . . .103 Lesson 20: Challenge with Questions . . . . . . . . . . . . . . . . . . . 104 Lesson21:YourStrengthsasaCoach . . . . . . . . . . . . . . . . . . .105 Lesson22:ThrillYourTeam . . . . . . . . . . . . . . . . . . . . . . . .106 Lesson 23: Praise People to Management . . . . . . . . . . . . . . . . . 107 Lesson 24: Struggling with Self-Awareness . . . . . . . . . . . . . . . . 108
Lesson25:PositiveEnergy . . . . . . . . . . . . . . . . . . . . . . . .109 Lesson 26: Don’t Forget thePower of the Written Word . . . . . . . . . . . 110 Lesson 27: Praise People to Upper Management . . . . . . . . . . . . . . 111 Lesson 28: Start Questions with “What” . . . . . . . . . . . . . . . . . . 112 Lesson 29: Bring People into Your Office to Praise Them . . . . . . . . . . 113 Lesson 30: Raising Your Team’s Energy . . . . . . . . . . . . . . . . . . 114 Lesson 31: Motivational Video in Meetings . . . . . . . . . . . . . . . . . 115 Lesson32:LaughterinMeetings. . . . . . . . . . . . . . . . . . . . . 116 Lesson33:Mentoring.......................... 117 Lesson 34: Communicate Effectively . . . . . . . . . . . . . . . . . . . 118 Lesson35:SendaCardHome. . . . . . . . . . . . . . . . . . . . . . 119 Lesson 36: Develop Your Team with Books . . . . . . . . . . . . . . . . . 120 Lesson 37: Praise Other Departments . . . . . . . . . . . . . . . . . . . 121 Lesson38:30-SecondPraises. . . . . . . . . . . . . . . . . . . . . . 122 Lesson 39: Review Your Team’s Motivations . . . . . . . . . . . . . . . . 123 Lesson40:CelebrateYourTeam . . . . . . . . . . . . . . . . . . . . . 124 Lesson 41: Know What Books Your Team is Reading . . . . . . . . . . . . 125 Lesson42:Framing...........................126 Lesson43:SuccessionPlanning . . . . . . . . . . . . . . . . . . . . . 127 Lesson 44: Teammate Check-In Questions . . . . . . . . . . . . . . . . . 128 Lesson 45: Bringing the Motivator & Job Together . . . . . . . . . . . . . 129 Lesson 46: Meetings with Motivational Start . . . . . . . . . . . . . . . . 130 Lesson 47: Engagement within Your Team . . . . . . . . . . . . . . . . . 131 Lesson48:CoachingChampions . . . . . . . . . . . . . . . . . . . . .132 Critical Coaching Lessons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ConflictwithCharlie...........................134 MotivationwithPradip..........................135 LackofConfidencewithGrace. . . . . . . . . . . . . . . . . . . . . . 136
Table of Contents
Lack of Motivation After Losing a Promotion with Sasha . . . . . . . . . . 137 LackofTeamworkwithChad. . . . . . . . . . . . . . . . . . . . . . . 138 Employee Not Ready for Leadership with Mei . . . . . . . . . . . . . . . 139 Cross-Department Collaboration . . . . . . . . . . . . . . . . . . . . . 140 PublicSpeakingwithKiara . . . . . . . . . . . . . . . . . . . . . . . .141 ActiveListeningwithJosh. . . . . . . . . . . . . . . . . . . . . . . . 142 Leading Meetings with Asmara . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 EmergingLeaderDevon.........................144 AggressiveConflictwithChang . . . . . . . . . . . . . . . . . . . . . .145 EAT Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Introduction...............................147 EATFeedbackforLeaders........................148 TheTwenty-OneActions.........................149 ActionOne:BestFriend.........................150 ActionTwo:WorkplaceTeammate . . . . . . . . . . . . . . . . . . . . . 151 ActionThree:GoodFriendatWork . . . . . . . . . . . . . . . . . . . . 152 ActionFour:Boss............................153 Action Five: Teammate from Another Department . . . . . . . . . . . . . 154 Action Six: Upper-Level Manager . . . . . . . . . . . . . . . . . . . . . 155 ActionSeven:Teammate.........................156 ActionEight:Boss............................157 ActionNine:FriendOutsideofWork . . . . . . . . . . . . . . . . . . . .158 ActionTen:FamilyMember. . . . . . . . . . . . . . . . . . . . . . . .159 Action Eleven: Association Member . . . . . . . . . . . . . . . . . . . . 160 ActionTwelve:DirectTeammate . . . . . . . . . . . . . . . . . . . . . 161 Action Thirteen: Peer from Another Department . . . . . . . . . . . . . . 162 ActionFourteen:Boss..........................163 ActionFifteen:Co-Worker. . . . . . . . . . . . . . . . . . . . . . . . 164
Action Sixteen: Upper-Level Manager . . . . . . . . . . . . . . . . . . . 165 ActionSeventeen:Yourself . . . . . . . . . . . . . . . . . . . . . . . .166 ActionEighteen:CloseFriend . . . . . . . . . . . . . . . . . . . . . . 167 ActionNineteen:Teammate. . . . . . . . . . . . . . . . . . . . . . .168 ActionTwenty:Boss...........................169 ActionTwenty-One:LookInward . . . . . . . . . . . . . . . . . . . . . 170 Coaching Maps Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 QALMS Audio Guide for Coaching Accountability . . . . . . . . . . . . . 173 Bringing Attention to Unproductivity . . . . . . . . . . . . . . . . . . . 174 Commitment Building with Employees . . . . . . . . . . . . . . . . . . 176 FollowThrough.............................178 Holding Teammates Accountable . . . . . . . . . . . . . . . . . . . . . 180 MissingDeadlines............................182 Ownership of Client Relationships . . . . . . . . . . . . . . . . . . . . 184 Ownership of Responsibilities . . . . . . . . . . . . . . . . . . . . . . 186 Responsibility Taking to Increase Accountability . . . . . . . . . . . . . . 188 SettingStandards............................190 TakingOwnershipofMistakes . . . . . . . . . . . . . . . . . . . . . . 192 Attitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 QALMS Audio Guide for Coaching Attitude . . . . . . . . . . . . . . . . . 195 Attitude.................................196 Body Language Suggests a Negative Attitude . . . . . . . . . . . . . . . 198 Entitlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 LeadingwithPositivity..........................202 Negativity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Table of Contents
NegativitywithClients......................... 206 PositivityasaTeam...........................208 Positivity Without Defensiveness . . . . . . . . . . . . . . . . . . . . . 210 Professionalism . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212 Refusing to Complete Certain Tasks . . . . . . . . . . . . . . . . . . . . 214 ResponsetoClientRequests . . . . . . . . . . . . . . . . . . . . . . .216 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 218 Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 QALMS Audio Guide for Coaching Change . . . . . . . . . . . . . . . . . 221 AdaptingtoChange...........................222 AdaptingtoChangeasaTeam . . . . . . . . . . . . . . . . . . . . . . 224 Changes in Technology & Innovation . . . . . . . . . . . . . . . . . . . 226 Comfortability with Unpredictability . . . . . . . . . . . . . . . . . . . .228 FlexibilityfortheUnexpected . . . . . . . . . . . . . . . . . . . . . . 230 LettingGoofPreviousJobRole . . . . . . . . . . . . . . . . . . . . . .232 Positivity Through Change as a Team . . . . . . . . . . . . . . . . . . . 234 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 236 Client Interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 QALMS Audio Guide for Coaching Client Interactions . . . . . . . . . . . .239 120-Second Interactions with Clients . . . . . . . . . . . . . . . . . . . 240 AskingforReferrals...........................242 Building Relationships with Clients . . . . . . . . . . . . . . . . . . . . 244 Confidence in Asking for Referrals . . . . . . . . . . . . . . . . . . . . 246 Consistency in Effort with Clients . . . . . . . . . . . . . . . . . . . . 248 Consistency in Follow Through with Prospects . . . . . . . . . . . . . . 250 Creative Client & Prospect Outreach . . . . . . . . . . . . . . . . . . . 252 DealerInteractions...........................254
Difficult & Frustrating Clients . . . . . . . . . . . . . . . . . . . . . . .256 DividingTimeBetweenClients. . . . . . . . . . . . . . . . . . . . . . 258 EducatingClients............................260 EfficiencyonthePhone.........................262 EtiquettewithClients..........................264 FirstImpressions............................266 GreatClientService.......................... 268 LearningtoWOWClients.........................270 Leveraging Positive Client Relationships to Ask for Referrals . . . . . . . . 272 OnboardingNewClients.........................274 PatiencewithClients...........................276 PositiveEnergywithClients . . . . . . . . . . . . . . . . . . . . . . . 278 Taking Client Complaints Personally . . . . . . . . . . . . . . . . . . . 280 Coachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 QALMS Audio Guide for Coaching Coachability . . . . . . . . . . . . . . 283 AnalyzingJobFit............................ 284 AwarenessofCoachability. . . . . . . . . . . . . . . . . . . . . . . . 286 Embracing the Coaching Process . . . . . . . . . . . . . . . . . . . . 288 IgnoringNewInstruction........................ 290 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 292 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 QALMS Audio Guide for Coaching Communication . . . . . . . . . . . . .295 ActiveListening.............................296 AskingQuestionstoDigDeeper . . . . . . . . . . . . . . . . . . . . . 298 BeingNatural............................. 300 CandorwithPeers........................... 302 Communicating with Follow Through . . . . . . . . . . . . . . . . . . . 304
Table of Contents
ConsistentCommunication . . . . . . . . . . . . . . . . . . . . . . .306 Controlling Phone Conversations . . . . . . . . . . . . . . . . . . . . 308 ConversationFlow............................310 Cross-Department Communication . . . . . . . . . . . . . . . . . . . . 312 Cross-TeamCommunication. . . . . . . . . . . . . . . . . . . . . . . 314 Effective Communication as a Team . . . . . . . . . . . . . . . . . . . . 316 Effective Communication with Dealers . . . . . . . . . . . . . . . . . . 318 Effective Communication with Peers . . . . . . . . . . . . . . . . . . . 320 EfficientConversations.........................322 GivingClearInstructions. . . . . . . . . . . . . . . . . . . . . . . . .324 GreatCommunication..........................326 LeavingGreatVoicemails........................ 328 LeavingVoicemails...........................330 Oversharing Becomes Distracting . . . . . . . . . . . . . . . . . . . . 332 PositiveToneOverthePhone. . . . . . . . . . . . . . . . . . . . . . .334 PresentationSpeed...........................336 Proactive Communication in Frustrating Situations . . . . . . . . . . . . 338 Professional Communication . . . . . . . . . . . . . . . . . . . . . . 340 ProfessionalEmails...........................342 Reading Body Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 346 Confidence................................................ 348 QALMS Audio Guide for Coaching Confidence . . . . . . . . . . . . . . 349 AcceptingCompliments.........................350 Being Comfortable with Saying “I Don’t Know” . . . . . . . . . . . . . . .352 BuildingConfidence...........................354 BuildingConfidenceasaTeam . . . . . . . . . . . . . . . . . . . . . .356 Building Confidence Through Practice . . . . . . . . . . . . . . . . . . 358
Building Confidence Through Speaking Your Mind . . . . . . . . . . . . . 360 CoachingConfidence..........................362 Coaching Someone with More Experience . . . . . . . . . . . . . . . . 364 Confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .366 ConfidenceinNetworking. . . . . . . . . . . . . . . . . . . . . . . .368 ConfidenceinSkills...........................370 Fueling an Individual’s Curiosity . . . . . . . . . . . . . . . . . . . . . .372 Increasing Confidence Through Mentorship . . . . . . . . . . . . . . . .374 IntimidatedbySupervisors . . . . . . . . . . . . . . . . . . . . . . . .376 Professional Development Confidence Building . . . . . . . . . . . . . . 378 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 380 Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382 QALMS Audio Guide for Coaching Conflict . . . . . . . . . . . . . . . . 383 AvoidingConflict............................384 Avoiding Conflict Through Communication . . . . . . . . . . . . . . . . 386 Coaching Opposite Personalities to Work Together . . . . . . . . . . . . 388 Coaching Without Interrogating . . . . . . . . . . . . . . . . . . . . . 390 Deciding When to End the Conflict Conversation . . . . . . . . . . . . . .392 Effective Delivery of Concerns to Others . . . . . . . . . . . . . . . . . 394 Fact-Driven Conflict Resolution . . . . . . . . . . . . . . . . . . . . . .396 HandlingConflict............................398 Handling Stressful Situations . . . . . . . . . . . . . . . . . . . . . . 400 Handling Uncomfortable Situations with Peers . . . . . . . . . . . . . . 402 ReinforcingLackofConflict . . . . . . . . . . . . . . . . . . . . . . . 404 Resolving Team Conflict Through Clarifying the Problem . . . . . . . . . . 406 Resolving Team Conflict Through Confronting the Conflict . . . . . . . . . 408 Resolving Team Conflict Through Constructive Communication . . . . . . . 410 StandingUpforYourself.........................412
Table of Contents
UnderstandingConflict.........................414 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 416 Emotional Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418 QALMS Audio Guide for Emotional Intelligence . . . . . . . . . . . . . . 419 Acknowledging Weaknesses to Peers . . . . . . . . . . . . . . . . . . 420 Approaching Sensitive Situations . . . . . . . . . . . . . . . . . . . . .422 Behaviors Impacting Performance . . . . . . . . . . . . . . . . . . . . 424 BeingPersonable............................426 Communicating to Increase Self-Awareness . . . . . . . . . . . . . . . 428 EmotionalIntelligence......................... 430 GOAL-BasedCoaching..........................432 Personal Behaviors Affecting Peers . . . . . . . . . . . . . . . . . . . 434 Personal Life Issues in the Workplace . . . . . . . . . . . . . . . . . . 436 RemainingCalmUnderPressure. . . . . . . . . . . . . . . . . . . . . 438 Self-Awareness.............................440 Self-Reflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 444 Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 QALMS Audio Guide for Coaching Engagement . . . . . . . . . . . . . . 447 Collaboration..............................448 Consistency in Meeting Contribution . . . . . . . . . . . . . . . . . . . 450 DisengagedIndividual..........................452 EmployeeVoice.............................454 EngagementStudyResults. . . . . . . . . . . . . . . . . . . . . . . .456 Engagement Through Shared Goals . . . . . . . . . . . . . . . . . . . 458 FrequentCheck-Ins...........................460 InformationRetention..........................462
Legacy.................................464 Participation in Organization’s Activities . . . . . . . . . . . . . . . . . 466 ParticipationinTeamMeetings . . . . . . . . . . . . . . . . . . . . . 468 SettingExpectations...........................470 TeamMorale..............................472 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 474 Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .476 QALMS Audio Guide for Coaching Feedback . . . . . . . . . . . . . . . . 477 Accepting Feedback Without Anxiety . . . . . . . . . . . . . . . . . . . 478 AskingPeersforInput..........................480 Asking Questions to Clarify Feedback . . . . . . . . . . . . . . . . . . 482 Finding Success Rather Than Focusing on Failure . . . . . . . . . . . . . 484 Giving & Receiving Feedback as a Team . . . . . . . . . . . . . . . . . 486 Integrating Positive Language . . . . . . . . . . . . . . . . . . . . . . 488 Positive Feedback Within the Team . . . . . . . . . . . . . . . . . . . . 490 Receiving Constructive Criticism . . . . . . . . . . . . . . . . . . . . .492 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 494 Millennials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496 QALMS Audio Guide for Coaching Millennials . . . . . . . . . . . . . . . 497 AssistingMillennials.......................... 498 Developing Millennial Communication . . . . . . . . . . . . . . . . . . 500 Developing People Skills with Millennials . . . . . . . . . . . . . . . . . 502 Emphasizing Patience with Millennials . . . . . . . . . . . . . . . . . . 504 EntitledEmployee........................... 506 GoalSettingwithMillennials . . . . . . . . . . . . . . . . . . . . . . . 508 Relationship Building with Millennials . . . . . . . . . . . . . . . . . . . 510 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 512
Table of Contents
Motivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514 QALMS Audio Guide for Coaching Motivation . . . . . . . . . . . . . . . 515 Continuous & Consistent Motivation . . . . . . . . . . . . . . . . . . . 516 Energy.................................518 MotivatingConversations. . . . . . . . . . . . . . . . . . . . . . . .520 Motivating Through Stagnation . . . . . . . . . . . . . . . . . . . . . .522 PositiveMotivation...........................524 ReinforcingMotivation..........................526 SenseofUrgency............................528 Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530 QALMS Audio Guide for Coaching Productivity . . . . . . . . . . . . . . . 531 AvoidingDistractions..........................532 BeingPreparedforMeetings . . . . . . . . . . . . . . . . . . . . . . .534 Delegating Tasks for Work-Life Balance . . . . . . . . . . . . . . . . . . 536 Effective Forecasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538 FocusedProductivity..........................540 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542 ProductivityDuringDownTime . . . . . . . . . . . . . . . . . . . . . .544 Taking Initiative & Job Expectations . . . . . . . . . . . . . . . . . . . .546 Taking Initiative Outside of Direct Responsibilities . . . . . . . . . . . . . 548 TakingTooLongtoStarttheDay . . . . . . . . . . . . . . . . . . . . . 550 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 552 Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .554 QALMS Audio Guide for Coaching Progress . . . . . . . . . . . . . . . . 555 CareerGoals..............................556 Coaching to Career Development . . . . . . . . . . . . . . . . . . . . .558 Coaching to Further Develop Skills . . . . . . . . . . . . . . . . . . . . 560
CombatingComplacency.........................562 Finding Success Outside the Comfort Zone . . . . . . . . . . . . . . . . 564 Lacking Awareness of Improvement Opportunities . . . . . . . . . . . . .566 Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568 Progress in Current Position Without Promotion . . . . . . . . . . . . . .570 RealizingFullPotential..........................572 ReinforcingProgress...........................574 SenseofProgress............................576 Relationships...............................................578 QALMS Audio Guide for Coaching Relationships . . . . . . . . . . . . . .579 Building Positive Coaching Relationships . . . . . . . . . . . . . . . . . 580 Coaching Through the Exit Interview . . . . . . . . . . . . . . . . . . . 582 CoachingtoGreaterCohesion . . . . . . . . . . . . . . . . . . . . . . 584 Confidence in Peer Relationships . . . . . . . . . . . . . . . . . . . . 586 ConfrontationalLeader.........................588 Delegating Through Peer Relationships . . . . . . . . . . . . . . . . . . 590 Effectively Handling Disagreements . . . . . . . . . . . . . . . . . . . .592 Facilitating Peer-to-Peer Conversations . . . . . . . . . . . . . . . . . .594 GossipingatWork............................596 Long-Standing Relationships . . . . . . . . . . . . . . . . . . . . . . 598 NegativePeerRelationships . . . . . . . . . . . . . . . . . . . . . . . 600 Open&HonestPeerRelationships. . . . . . . . . . . . . . . . . . . . 602 Perspective Change to Mend Relationships . . . . . . . . . . . . . . . . 604 Positive Client Relationships . . . . . . . . . . . . . . . . . . . . . . 606 Saying “Thank You” Thoughtfully & Creatively . . . . . . . . . . . . . . . 608 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 610
Table of Contents
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612 QALMS Audio Guide for Coaching Sales . . . . . . . . . . . . . . . . . . 613 AskingfortheSale............................614 BeingAGreatSalesperson. . . . . . . . . . . . . . . . . . . . . . . .616 BuildingUpClientBase.........................618 ClientRetention............................ 620 ConsistencyinPerformance . . . . . . . . . . . . . . . . . . . . . . . 622 ConsistentProspecting.........................624 Follow Up with Prospective Clients . . . . . . . . . . . . . . . . . . . . 626 Getting Face-to-Face Meetings . . . . . . . . . . . . . . . . . . . . . 628 HandlingPriceObjections. . . . . . . . . . . . . . . . . . . . . . . .630 Leveraging Networking Opportunities . . . . . . . . . . . . . . . . . . .632 OrganizedClientBase......................... 634 PersistenceinSales...........................636 ProspectingwithConfidence . . . . . . . . . . . . . . . . . . . . . . 638 RecruitingExpectations. . . . . . . . . . . . . . . . . . . . . . . . .640 Representative Not Reaching Sales Goals . . . . . . . . . . . . . . . . .642 ResourcefulnessinSales........................ 644 Respondingto“No”Effectively . . . . . . . . . . . . . . . . . . . . . 646 SecuringNextSteps.......................... 648 SecuringNextSteps.......................... 650 SuccessfulProspecting.........................652 SuggestiveSelling............................654 TimidFollowUptoColdCalling . . . . . . . . . . . . . . . . . . . . . .656 Upselling&Cross-Selling . . . . . . . . . . . . . . . . . . . . . . . .658 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 660
Self-Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662 QALMS Audio Guide for Coaching Self-Development . . . . . . . . . . . .663 AttentiontoDetail........................... 664 BeingaCourageousLeader. . . . . . . . . . . . . . . . . . . . . . .666 BeingAssertivevs.Aggressive . . . . . . . . . . . . . . . . . . . . . . 668 Confidence in Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .670 EmbracingEmpathy...........................672 Facilitating Self-Evaluation . . . . . . . . . . . . . . . . . . . . . . . . 674 Honest & Thorough Self-Evaluations . . . . . . . . . . . . . . . . . . . 676 Increasing Confidence Through Mentorship . . . . . . . . . . . . . . . .678 Passion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680 SteppingUptoBeaLeader.......................682 Volunteerism..............................684 Working Through Personal Issues . . . . . . . . . . . . . . . . . . . . 686 Team Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688 QALMS Audio Guide for Coaching Team Development . . . . . . . . . . . 689 AcceptingNewStaffMembers . . . . . . . . . . . . . . . . . . . . . . 690 Acknowledging Peers’ Skills & Strengths . . . . . . . . . . . . . . . . . 692 BeingaGreatTeammate........................ 694 BeingAbletoOpenUptoPeers. . . . . . . . . . . . . . . . . . . . . .696 BeingInfluentialtoPeers. . . . . . . . . . . . . . . . . . . . . . . . 698 BuildingInterpersonalSkills . . . . . . . . . . . . . . . . . . . . . . . 700 Celebrating Team Success as a Group . . . . . . . . . . . . . . . . . . .702 Coaching A New Employee to Success . . . . . . . . . . . . . . . . . . 704 Coaching to Build Greater Cohesion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .706 Collaboration..............................708 ConfidenceinSpeakingUptoPeers . . . . . . . . . . . . . . . . . . . 710
Table of Contents
CreatingSolutionsasaTeam . . . . . . . . . . . . . . . . . . . . . . .712 Improving a Toxic Team Environment . . . . . . . . . . . . . . . . . . . 714 Managers Evaluating Relationships with Employees . . . . . . . . . . . . 716 PeerDevelopment............................718 TakingonConflict............................720 TeamDevelopment...........................722 TeamEfficiency.............................724 TeamPlanning&Execution. . . . . . . . . . . . . . . . . . . . . . . .726 TeamPlayerReinforcement . . . . . . . . . . . . . . . . . . . . . . .728 TeammatesWorkingTogether . . . . . . . . . . . . . . . . . . . . . . 730 Teamwork................................732 The Importance of Getting to Know the Team . . . . . . . . . . . . . . . 734 Working with Other Disciplines . . . . . . . . . . . . . . . . . . . . . .736 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 738 Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 740 QALMS Audio Guide for Coaching Time Management . . . . . . . . . . . 741 DelegatingforTeamSuccess . . . . . . . . . . . . . . . . . . . . . . .742 Delegating for Work/Life Balance . . . . . . . . . . . . . . . . . . . . .744 EfficiencyintheWorkday. . . . . . . . . . . . . . . . . . . . . . . . .746 Long-TermPlanning...........................748 NoTimetoCoach............................750 Prioritizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 752 ProactiveScheduling..........................754 Punctuality...............................756 Stress Management to Increase Time Management . . . . . . . . . . . . 758 TimeManagement............................760 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 762
Trust.......................................................764 QALMS Audio Guide for Coaching Trust . . . . . . . . . . . . . . . . . .765 Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .766 Authenticity&Trust...........................768 Bringing People in for the Good Things . . . . . . . . . . . . . . . . . . 770 BuildingTrustasTeamMembers. . . . . . . . . . . . . . . . . . . . . 772 BuildingTrustOutsideofWork. . . . . . . . . . . . . . . . . . . . . . 774 Building Trust Through Active Listening . . . . . . . . . . . . . . . . . . 776 Building Trust Through Professionalism . . . . . . . . . . . . . . . . . .778 Cross-DepartmentalTrust. . . . . . . . . . . . . . . . . . . . . . . . 780 Personality Assessments to Foster Team Trust . . . . . . . . . . . . . . .782 PerspectiveTaking&Trust . . . . . . . . . . . . . . . . . . . . . . . .784 TeamTransparency...........................786 Trust..................................788 Trust Outside Employee’s Control . . . . . . . . . . . . . . . . . . . . .790 TrustingOtherDepartments. . . . . . . . . . . . . . . . . . . . . . . 792 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 794 The Lights of Coaching Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 797 Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811 Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .812 Attitude.................................813 Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .814 ClientInteraction............................815 Coachability...............................816
Table of Contents
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . .817 Confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .818 Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .819 EmotionalIntelligence......................... 820 Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 821 Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .822 Motivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .823 Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 824 Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 825 Relationships..............................826 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .827 Self-Development . . . . . . . . . . . . . . . . . . . . . . . . . . . 828 TeamDevelopment...........................829 TimeManagement........................... 830 Trust..................................831 ResistanttoChange.......................... 832 LackingInitiative............................833 LackingAccountability......................... 834 PoorPerformance........................... 835 Lack of Teamwork/Team Cohesion . . . . . . . . . . . . . . . . . . . . 836 Burnout: Coaching Burnout with Low Morale/Motivation on the Team . . . .837 SkillGaps:HowtoCoachSkillGaps . . . . . . . . . . . . . . . . . . . 838 DecisionMaking:Ineffective . . . . . . . . . . . . . . . . . . . . . . . 839 Top Talent: Limited Promotion Spots . . . . . . . . . . . . . . . . . . . 840 Presentations/Public Speaking Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .841 Coaching(Managing)Up........................ 842 Self-Awareness.............................843 New Manager Now Supervising Former Peers . . . . . . . . . . . . . . . 844
NewLeaderAvoidingConflict . . . . . . . . . . . . . . . . . . . . . . 845 Empathy:Coaching...........................846 Activities...................................................847 Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 848 Attitude................................ 849 Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850 ClientInteraction............................851 Coachability...............................852 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . 853 Confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854 Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .855 EmotionalIntelligence......................... 856 Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857 Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858 Motivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .859 Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860 Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 861 Relationships..............................862 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863 Self-Development . . . . . . . . . . . . . . . . . . . . . . . . . . . 864 TeamDevelopment...........................865 TimeManagement........................... 866 Trust..................................867 ResistanttoChange.......................... 868 LackingInitiative............................869 LackingAccountability......................... 870 PoorPerformance............................871 Lack of Teamwork/Team Cohesion . . . . . . . . . . . . . . . . . . . . 872
Table of Contents
Burnout: Coaching Burnout with Low Morale/Motivation on the Team . . . .873 SkillGaps:HowtoCoachSkillGaps . . . . . . . . . . . . . . . . . . . .874 DecisionMaking:Ineffective . . . . . . . . . . . . . . . . . . . . . . . 875 Top Talent: Limited Promotion Spots . . . . . . . . . . . . . . . . . . . 876 Presentations/Public Speaking Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .877 Coaching(Managing)Up.........................878 Self-Awareness.............................879 New Manager Now Supervising Former Peers . . . . . . . . . . . . . . . 880 NewLeaderAvoidingConflict . . . . . . . . . . . . . . . . . . . . . . .881 Empathy:Coaching...........................882 Learning Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 883 Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 884 Attitude................................ 885 Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 886 ClientInteraction............................887 Coachability.............................. 888 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . 889 Confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 890 Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .891 EmotionalIntelligence......................... 892 Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .893 Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 894 Motivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .895 Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 896 Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 897 Relationships..............................898 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 899 Self-Development . . . . . . . . . . . . . . . . . . . . . . . . . . . 900
TeamDevelopment...........................901 TimeManagement........................... 902 Trust..................................903 ResistanttoChange.......................... 904 LackingInitiative............................905 LackingAccountability......................... 906 PoorPerformance............................907 Lack of Teamwork/Team Cohesion . . . . . . . . . . . . . . . . . . . . 908 Burnout: Coaching Burnout with Low Morale/Motivation on the Team . . . 909 SkillGaps:HowtoCoachSkillGaps . . . . . . . . . . . . . . . . . . . .910 DecisionMaking:Ineffective . . . . . . . . . . . . . . . . . . . . . . . 911 Top Talent: Limited Promotion Spots . . . . . . . . . . . . . . . . . . . 912 Presentations/Public Speaking Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .913 Coaching(Managing)Up.........................914 Self-Awareness.............................915 New Manager Now Supervising Former Peers . . . . . . . . . . . . . . . 916 NewLeaderAvoidingConflict . . . . . . . . . . . . . . . . . . . . . . .917 Empathy:Coaching...........................918 Motivators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 919 CoachingtoMotivators.........................920 Supplemental Coaching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 922 SupplementalCoaching.........................923 Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .924 Attitude.................................925 Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .926 ClientInteraction............................927 Coachability.............................. 928
Table of Contents
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . .929 Confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 930 Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .931 EmotionalIntelligence..........................932 Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 933 Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 934 Motivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 935 Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .936 Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 937 Relationships..............................938 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .939 Self-Development . . . . . . . . . . . . . . . . . . . . . . . . . . . 940 TeamDevelopment...........................941 TimeManagement............................942 Trust..................................943 ResistanttoChange.......................... 944 InitiativeLacking............................945 LackingAccountability......................... 946 PoorPerformance............................947 Lack of Teamwork/Team Cohesion . . . . . . . . . . . . . . . . . . . . 948 Burnout: Coaching Burnout When Low Morale/Motivation on their Team . . 949 SkillGaps:HowtoCoachSkillGaps . . . . . . . . . . . . . . . . . . . 950 DecisionMaking:Ineffective . . . . . . . . . . . . . . . . . . . . . . . 951 Top Talent: Limited Promotion Spots . . . . . . . . . . . . . . . . . . . 952 Presentations/Public Speaking Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .953 Coaching(Managing)Up.........................954 Self-Awareness.............................955 New Manager Now Supervising Former Peers . . . . . . . . . . . . . . . 956
NewLeaderAvoidingConflict . . . . . . . . . . . . . . . . . . . . . . .957 Empathy:Coaching...........................958
Mastering Coaching Lessons Mastering Coaching Conversations . . . . . . . . . . . . . . . . . . . 960 Mastering Sales Coaching Conversations . . . . . . . . . . . . . . . . . 961 Creating Activities for Talent Development & Coaching Engagement . . . . .962 CoachingtotheSalesForecast . . . . . . . . . . . . . . . . . . . . . .963 BuildingTeamAccountability . . . . . . . . . . . . . . . . . . . . . . 964 UsingPracticetoExplodeSales . . . . . . . . . . . . . . . . . . . . . 965 Using Assessments to Coach, Part 1 . . . . . . . . . . . . . . . . . . . .966 UsingAssessmentstoCoach,Part2 . . . . . . . . . . . . . . . . . . . 967 UsingVideotoCoach..........................968 CoachingThoseBehindGoal . . . . . . . . . . . . . . . . . . . . . . .969 Using Assessments to Coach Your Team . . . . . . . . . . . . . . . . . .970 Coaching Better Objection Handling . . . . . . . . . . . . . . . . . . . 971 CoachingwithAssessments. . . . . . . . . . . . . . . . . . . . . . . 972 HowtoUseTopPerformerstoCoach . . . . . . . . . . . . . . . . . . .973 CoachingNewLeaderstoLead . . . . . . . . . . . . . . . . . . . . . .974 How to Set Up a Peer-to-Peer Sales Coaching System . . . . . . . . . . . 975 UsingPeerstoCoachYourTeam . . . . . . . . . . . . . . . . . . . . . 976 Coaching to Better Sales Objection Handling . . . . . . . . . . . . . . . 977 HowtoUseBookstoCoach. . . . . . . . . . . . . . . . . . . . . . .978 CoachingtoaLackofProspecting . . . . . . . . . . . . . . . . . . . . 979 HowtoCoachtoMotivate........................980 Coaching to Better Time Management . . . . . . . . . . . . . . . . . . 981 How to Coach with Strategic Feedback . . . . . . . . . . . . . . . . . . 982 Coaching to Better Presentation Skills . . . . . . . . . . . . . . . . . . 983
Table of Contents
HowtoBuildCoachingPlans . . . . . . . . . . . . . . . . . . . . . . 984 HowtoBuildSalesCoachingPlans. . . . . . . . . . . . . . . . . . . . 985
Micro Coaching Lessons Coaching a Great Team-Like Attitude . . . . . . . . . . . . . . . . . . . 987 CoachingYourTeam’sAttitudes . . . . . . . . . . . . . . . . . . . . . 988 Coaching Effective Team Motivation . . . . . . . . . . . . . . . . . . . 989 5 Great Questions to Ask a Struggling Employee . . . . . . . . . . . . . 990 UsingActivitiestoCoach. . . . . . . . . . . . . . . . . . . . . . . . .991 Coaching for Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .992 4-Step Coaching Conversation Model . . . . . . . . . . . . . . . . . . .993 Mastering Coaching Questions . . . . . . . . . . . . . . . . . . . . . 994 Delivering Effective Feedback . . . . . . . . . . . . . . . . . . . . . . 995 What Really Motivates Your Employees . . . . . . . . . . . . . . . . . . 996 CoachingtoCorporateValues . . . . . . . . . . . . . . . . . . . . . . 997 Coaching Effective Team Conflict . . . . . . . . . . . . . . . . . . . . 998 CoachingtoInspire&Motivate . . . . . . . . . . . . . . . . . . . . . .999 5 Conversations to Retain & Develop Talent . . . . . . . . . . . . . . . 1000 Planning Your Sales Team Success . . . . . . . . . . . . . . . . . . . . 1001 CoachingPlanDevelopment. . . . . . . . . . . . . . . . . . . . . . .1002 Coaching Cross-Functionality . . . . . . . . . . . . . . . . . . . . . . 1003 The 4 Keys to Coaching in the Workplace . . . . . . . . . . . . . . . . .1004 Micro Coaching Partner Lessons Seeking&AcceptingFeedback . . . . . . . . . . . . . . . . . . . . . 1006 Handling Conflict Thoughtfully . . . . . . . . . . . . . . . . . . . . . .1007 ActiveListeningforTeamwork . . . . . . . . . . . . . . . . . . . . . 1008
OwningYourAttitude..........................1009 FindingYourMotivation. . . . . . . . . . . . . . . . . . . . . . . . .1010 BeingaGreatTeammate........................ 1011 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1012 Self-Awareness.............................1013 RandomActsofKindness. . . . . . . . . . . . . . . . . . . . . . . .1014 HandlingStress............................1015 Reflect&Re-Energize..........................1016 GainingPerspective..........................1017 Instructional Coaching Practice Kits How to Use Self-Actualized Questions . . . . . . . . . . . . . . . . . . 1019 NotUsing“But”............................1020 HowtoDriveSelf-Awareness . . . . . . . . . . . . . . . . . . . . . . 1021 How to Use Active Listening When Coaching . . . . . . . . . . . . . . . 1022 Asking “What”-Based Questions . . . . . . . . . . . . . . . . . . . . .1023 HowtoCoachaNegativeAttitude. . . . . . . . . . . . . . . . . . . . 1024 HowtoUseRatingQuestions. . . . . . . . . . . . . . . . . . . . . . 1025 Coaching Playbooks EmergingLeader............................1027 NewManager.............................1028 EmergingSalesLeader.........................1029 NewSalesManager...........................1030 CoachingtoCommunication . . . . . . . . . . . . . . . . . . . . . . 1031 Coaching to Professional Conflict . . . . . . . . . . . . . . . . . . . . 1032 CoachingEffectiveTeamwork. . . . . . . . . . . . . . . . . . . . . . 1033
Table of Contents
Coaching to Increased Motivation . . . . . . . . . . . . . . . . . . . . 1034 Coaching to Career Planning for Talent Retention . . . . . . . . . . . . .1035 Coaching Positive Daily Attitudes . . . . . . . . . . . . . . . . . . . . 1036
The Assessment Center TheAssessmentCenter.........................1038
The Tracking Center TheTrackingCenter..........................1041
THE COACHING TRAINING CENTER
THE COACHING TRAINING CENTER Progress Coaching
The Why of Coaching
Coaching is a game changer. To bring it to its most fundamental level people don’t like to be told what to do so when leaders gravitate from management to coaching for performance and behavior change it is the key ingredient to drive positive momentum. The why of coaching is very simple — it just simply works. This module will teach the core components of why coaching is the most valuable talent development tool leaders can possess.
Access Your Accountability Activity Here
QALMS Overview
This methodology is a mapping strategy taking what is taught in progress coaching modules and applying it to specific areas that are proprietary to your business.
Access Your Accountability Activity Here
The 4-Step Coaching Model
This coaching model makes coaching simple and easy to administer. This four-step model inherently has self-awareness, accountability, anger management, all woven into its delivery to help grow and develop a positive workplace.
Access Your Accountability Activity Here
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116 Page 117 Page 118 Page 119 Page 120 Page 121 Page 122 Page 123 Page 124 Page 125 Page 126 Page 127 Page 128 Page 129 Page 130 Page 131 Page 132 Page 133 Page 134 Page 135 Page 136 Page 137 Page 138 Page 139 Page 140 Page 141 Page 142 Page 143 Page 144 Page 145 Page 146 Page 147 Page 148 Page 149 Page 150 Page 151 Page 152 Page 153 Page 154 Page 155 Page 156 Page 157 Page 158 Page 159 Page 160 Page 161 Page 162 Page 163 Page 164 Page 165 Page 166 Page 167 Page 168 Page 169 Page 170 Page 171 Page 172 Page 173 Page 174 Page 175 Page 176 Page 177 Page 178 Page 179 Page 180 Page 181 Page 182 Page 183 Page 184 Page 185 Page 186 Page 187 Page 188 Page 189 Page 190 Page 191 Page 192 Page 193 Page 194 Page 195 Page 196 Page 197 Page 198 Page 199 Page 200Made with FlippingBook. PDF to flipbook with ease