Table of Contents
NegativitywithClients......................... 206 PositivityasaTeam...........................208 Positivity Without Defensiveness . . . . . . . . . . . . . . . . . . . . . 210 Professionalism . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212 Refusing to Complete Certain Tasks . . . . . . . . . . . . . . . . . . . . 214 ResponsetoClientRequests . . . . . . . . . . . . . . . . . . . . . . .216 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 218 Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 QALMS Audio Guide for Coaching Change . . . . . . . . . . . . . . . . . 221 AdaptingtoChange...........................222 AdaptingtoChangeasaTeam . . . . . . . . . . . . . . . . . . . . . . 224 Changes in Technology & Innovation . . . . . . . . . . . . . . . . . . . 226 Comfortability with Unpredictability . . . . . . . . . . . . . . . . . . . .228 FlexibilityfortheUnexpected . . . . . . . . . . . . . . . . . . . . . . 230 LettingGoofPreviousJobRole . . . . . . . . . . . . . . . . . . . . . .232 Positivity Through Change as a Team . . . . . . . . . . . . . . . . . . . 234 ProgressCoachingResources . . . . . . . . . . . . . . . . . . . . . . 236 Client Interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 QALMS Audio Guide for Coaching Client Interactions . . . . . . . . . . . .239 120-Second Interactions with Clients . . . . . . . . . . . . . . . . . . . 240 AskingforReferrals...........................242 Building Relationships with Clients . . . . . . . . . . . . . . . . . . . . 244 Confidence in Asking for Referrals . . . . . . . . . . . . . . . . . . . . 246 Consistency in Effort with Clients . . . . . . . . . . . . . . . . . . . . 248 Consistency in Follow Through with Prospects . . . . . . . . . . . . . . 250 Creative Client & Prospect Outreach . . . . . . . . . . . . . . . . . . . 252 DealerInteractions...........................254
Made with FlippingBook. PDF to flipbook with ease