Ownership of Client Relationships
Suggested Strategy: Using a Define & Coach strategy, set the expectations for the individual of what it means to take accountability and ownership of the relationships that they build with customers. Follow up with a discussion of how they will specifically take action to reach those expectations going forward.
Suggested Questions:
Î Define & Coach: How do you think you would specifically define what it means to be fully accountable for successful relationships with your customers? Î Self-Actualized Question: What actions do you think you must take to demonstrate accountability for your customer relationships and take ownership of making them successful?
Suggested Activities:
Î Discussion: Have the individual walk you through how they typically hold themselves accountable for the success of their customer relationships. How will they specifically hold themselves accountable in the coming week for ensuring their customer relationships are successful?
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