Suggested Learning Projects:
Î Self-Directed Learning: Assign your coaching target to create specific strategies for creating accountability for their customer relationships. Then, they should apply those strategies and come back to your next coaching session with three examples of accountability based on the definition from the beginning of your coaching session. Î Peer-to-Peer Coaching: Ask your coaching target to meet with a new peer each week to learn their strategies for successful accountability for their customer relationships. What challenges have their peers faced in building accountability and ownership of their customer relationships, and how do they address those challenges? What takeaways can the individual you are coaching put into practice in their own accountability?
Supplemental Coaching Strategies:
Î Observational Coaching: Ask the individual you are coaching to observe their peers in their relationship-building with customers. What strategies do their peers have in place to create a sense of accountability for their own customer relationships? What can this person learn from their observations to find success in their own accountability?
Made with FlippingBook. PDF to flipbook with ease