Suggested Learning Projects:
Î Observational Coaching: Ask your coaching target to observe their peers as they interact with customers. What strategies do their peers have in place that the individual could put into practice as they work with customers when they have requests. Discuss their observations at your next coaching session.
Supplemental Coaching Strategies:
Î Non-Verbal Coaching: As the individual works toward giving customers a better perception of their enthusiasm to assist them, leave a handwritten note at their workstation to share with them the specific observations you have made of their efforts. Let them know if your note why their efforts are appreciated by you and beneficial for your coaching target.
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