Suggested Learning Projects:
Î Self-Directed Learning: Have the person come back to your next coaching session with 5 appropriate conversation topics UNRELATED TO the transaction that could be used to get to know the customer better on a light personal level. Î Self-Directed Learning: Put conversation topics from both the activity and the learning project to use in conversations with real customers throughout the week and journal the effects that the topics had on each conversation.
Supplemental Coaching Strategies:
Î Journal-Based Coaching: This allows the employee to keep track of what interactions are going well for them because of using the conversation topics discussed in your coaching sessions, and which ones could be better and why they aren’t going as well. Ask them to note these in a journal and bring them to your next coaching session for discussion.
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