Suggested Learning Projects:
Î Self-Directed Learning: Have the employee create a list throughout the week of risks that they might assume by lacking consistency with their clients. They should then write along with each risk a way that they can ensure that those risks are prevented with their actions. The list should be emailed to you by the end of the week. Î Journal-Based Coaching: In a journal, have the employee write down three times during the week where they felt that their effort toward a client exceeded expectations, and one or two times where they felt their effort was inconsistent or lacking and how those situations can affect their relationship with that client, either positively or negatively. Bring the journal entries to your next coaching session for discussion.
Supplemental Coaching Strategies:
Î Non-Verbal Coaching: Leave the employee a note on his/her desk when you notice they go the extra mile for a client that is not a new one. Be specific in your note of what they did well and why it was appreciated.
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