Patience with Clients
Suggested Strategy: Using a Present & Respond question, help the individual direct their awareness to how they might be perceived by others and what they can do to positively alter that perception.
Suggested Questions:
Î Present & Respond: Hypothetically, if I were to present to you that you need to improve your patience with clients, how do you think you would positively respond to that? What actions do you think you might take in response? Î Third-Party Question: What do you honestly think the perception that your average client currently has of you might be when you are interacting with them? What actions do you think you must take to positively alter that perception?
Suggested Activities:
Î Whiteboard Coaching: On the left side of a whiteboard, ask the employee to describe the current perception of their patience and the message it sends to their clients. On the right side of the board, ask them to describe what the ideal perception they would like to give their clients might be. Then, erase the left side of the board and work with the individual to create a list of actions they will take to give a more positive and patient perception to their clients. Brainstorm strategies for them to implement when they sense that they are becoming impatient.
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