Suggested Learning Projects:
Î Observational Coaching: Ask the individual you are coaching to observe their peers as they work with clients. What actions do their peers take to give the perception of patience? How do their actions have an effect on the conversation overall? Î Tangible Successes: Have your coaching target come back to your next coaching session with three examples of specific situations where they felt they gave a positive and patient perception to a client. Ask them to share the specific actions they took to give that perception.
Supplemental Coaching Strategies:
Î 30-Second Coaching: When you have the chance to observe the individual taking action in a conversation with a client to give the perception of patience, take 30 seconds afterward to acknowledge their efforts and let them know how their actions had a positive impact on the interaction.
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