Suggested Learning Projects:
Î Journal-Based Coaching: Have the employee practice active listening throughout the week with peers and clients and keep an ongoing journal of things that he/she notices in their conversations that are different when they utilize active listening versus when it is not used. Ask them to bring the journal entries to your next coaching session for discussion. Î Video-Based Coaching: The employee should watch the Ted Talk about 5 Ways to Listen Better. They should then email you with three takeaways from the video that they can utilize in their own conversations and how this may benefit them in the long run.
Supplemental Coaching Strategies:
Î Non-Verbal Coaching: When you have a conversation with the employee where you notice their listening is attentive and their eye contact is stronger, write him/her a note to leave at their workstation letting them know that you noticed and why their actions were appreciated.
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