Suggested Learning Projects:
Î Observational Coaching: Ask your coaching target to observe their peers in the coming week as they have phone conversations. They should be looking for specific strategies that their peers have in place to maintain control of their conversations and to avoid small talk or getting off track. How can the person you are coaching take what they have observed and apply it to their own phone conversations? Discuss the answer to this question as well as their observations at your next coaching session. Î Peer-to-Peer Coaching: After observing, have the person you are coaching stick around to discuss with their peer what they learned through observation. Discuss the successful parts of the conversation as well as any additional strategies that their peer might be able to suggest to them and why they have found success through those strategies. If time permits, have them practice phone conversations together to implement these strategies and use the conversation plan from your activity.
Supplemental Coaching Strategies:
Î Non-Verbal Coaching: Write your coaching target a card or note to let them know how they have specifically taken action to improve their skills in controlling their phone conversations. Having the note be handwritten will have an immense impact on the positive message that you are trying to share with them.
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