Suggested Learning Projects:
Î Tangible Successes: As employee to come back to your next coaching session with five examples of effective dealer communication based on the definition from the beginning of your coaching conversation. What was the strategy taken by the individual to put that definition into practice in each of those situations, and what was the outcome? Î Observational Coaching: Ask the individual to observe their peers as they communicate with dealers. What takeaways from their observations can the individual put into practice in their own dealer communication?
Supplemental Coaching Strategies:
Î Non-Verbal Coaching: Upon observing the person you are coaching make a positive effort to utilize the definition of effective communication with dealers as defined at the start of your coaching session, leave them a handwritten note. Be specific in sharing the observed actions taken by the individual and share with them why their actions are appreciated. Î Journal-Based Coaching: Assign the employee to keep a journal as they adjust their strategy for effectively communicating with dealers, noting situations where they felt as though they were successful, as well as situations where they may have begun to stray from the definition discussed at the start of your coaching session. Ask them to keep the journal entries to track the outcomes of their communication with dealers and their level of confidence in their interactions.
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