Efficient Conversations
Suggested Strategy: Use a Define & Coach strategy so that both you and the person you would like to coach are on the same page related to what is expected going forward. This ensures that there is no misinterpretation.
Suggested Questions:
Î Define & Coach: When I say the phrase efficient conversations, what definition do you think you would assign to that phrase? Î Rating Question: On a scale of one to six, with six representing a complete, strict adherence to that definition, and one representing that you are inefficient in your conversations while taking a long time talking with customers, where would you rate yourself and why?
Î Risk Question: What risks do you think you might mitigate by adopting this definition in your own conversations?
Î Self-Actualized Question: What actions do you think you must take to ensure that you are practicing this definition each day in your conversations with customers?
Suggested Activities:
Î Whiteboard Coaching: On the left side of a whiteboard, write down how the individual would currently describe their approach to conversations with customers. On the right side of the board, write down the ideal definition of efficient conversations that you had discussed earlier. Then, erase the left side of the board and write down the actions that the individual is committed to taking to reach the definition on the right side of the board.
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