Leaving Great Voicemails
Suggested Strategy: Use a Define & Coach strategy to help the individual set a defined vision of success for themselves in being able to leave great voicemails, as well as create a strategy for them to take in working to reach that definition.
Suggested Questions:
Î Define & Coach: When thinking about leaving great voicemails, how do you think you would define what that might specifically look like? Î Success Imperative: What actions do you think you are committed to taking to practice that definition in your own voicemails?
Suggested Activities:
Î Teach Me: Have the individual walk you through a typical voicemail that they would leave for someone. Then, have them analyze it for what they think works well and what they might want to improve to make it great so that the person on the other end is more likely to return their call. Î Role Play: Now, work with the individual to create scripts to implement the improvements that they noted from their current voicemail style. Then, have them practice these scripts with you as though they are leaving a voicemail for a customer or prospect.
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