Leaving Voicemails
Suggested Strategy: Using the Teach Me coaching strategy paired with a Third-Party Question, you can help direct the individual’s awareness to how their voicemails may be perceived by a client or prospect.
Suggested Questions:
Î Teach Me: Just so I don’t make assumptions of your ability because that would be unfair to you, could you please walk me through a typical voicemail you might leave for a client or prospect? Î Third Party Question: If we were to ask your clients or a prospect how they would describe your voicemail technique, what do you think they might say?
Suggested Activities:
Î Role Play: Have the employee act as though you are a client and have them “leave a voicemail” (or verbalize what they might typically say on a voicemail) for you. Afterward, have them give themselves feedback on what they feel they did well, as well as what they think they could have improved. Follow the same steps for leaving a voicemail for a prospect. Then, work with them to draft an outline for a voicemail for a client and for a prospect, addressing the things that the individual felt they could improve on from the practice “voicemails” they verbalized earlier.
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