Suggested Learning Projects:
Î Peer-to-Peer Coaching: Ask the employee to choose two peers to practice with throughout the week. Have them practice playing both roles again and both the employee you are coaching and their peer should give feedback on the role play. Have the person you are coaching email you after each role play practice session with two takeaways that they can put into practice going forward in their own presentations with customers.
Supplemental Coaching Strategies:
Î 30-Second Coaching: Take 30 seconds to verbally acknowledge effort and improvement in the speed of the employee’s presentations with customers. Be specific in letting them know the actions that you have observed and how their actions will be beneficial in their conversations with customers. Î Observational Coaching: Ask the employee to observe their peers in their presentations in the coming week. Have them email you with three examples of steady presentation speed by their teammates, as well as the outcome of the conversation based on the presentation speed.
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