Avoiding Conflict Through Communication
Suggested Strategy: Sometimes conflict comes from the lack of confrontation and lack of engaging in difficult conversations. Avoid conflict by setting up a system of communication that is built upon trust.
Suggested Questions:
Î Permission-Based Question + The Sword: With your permission, could I share some observations with you? I’ve been noticing you’ve been demonstrating issues with your teammates and superiors as it relates to conflict. What is your take on that? Î Risk Question: What risk do you assume by not addressing this conflict head on, and what risk do I assume by not acknowledging it? Î Self-Actualized Question: Where do you think this conflict is coming from as it relates to your realm of control? Î Success Imperative: What steps can we take together to create a space where we can successfully communicate these feelings of mistrust and avoid conflict in the future?
Suggested Activities:
Î Discussion: Engage in a discussion about where things are in terms of conflict and where you ultimately want them to end up. By setting these expectations, you create a system that is built upon trust between you and the individual/team you’re working with on this subject. Î GOAL-Based Coaching: Set some parameters while also encouraging them to grow. What is Great about them that they need to boost, what are some Opportunities that they can use to grow in order to diminish
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