Suggested Learning Projects:
Î Journal-Based Coaching: Have the employee keep a daily journal of times where he/she becomes aware of a struggle in handling a conflict. How could their communication have been improved in that situation and how will they handle a situation like that going forward? Bring the journal entries to the next coaching session. Î Self-Directed Learning: Ask your coaching target to read The 7 Habits of Highly Effective People , one chapter per week. Each week have them bring to your next coaching session three things that they took away from the book that they feel could be improved on in their daily interactions with clients and peers, especially those that may cause stress.
Supplemental Coaching Strategies:
Î Non-Verbal Coaching: Leave the employee a hand-written note when they exhibit a positive response to a potentially negative conversation. Be specific in your note of what they did well.
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