Resolving Team Conflict Through Confronting the Conflict
Suggested Strategy: Many fear conflicts, but one of the most important aspects about conflict is acknowledging it. By bringing the conflict to the forefront, the less chance there is for it to fester underneath the surface.
Suggested Questions:
Î Permission-Based Question + The Sword: With your permission, and so that I don’t make any assumptions because that would be unfair to you, I would like to share my perceptions with you as it relates to our team’s conflict. (When permission is granted, share your perceptions.) Î Reflective Question: I don’t want you to answer right away, I’m going to (get a coffee, use the restroom, etc.), but while I’m gone, I’d like you to think about what actions you might be willing to take in order to confront this conflict as a team.
Suggested Activities:
Î Define & Coach: Have the team define how they feel they are dealing with the team’s conflict. Then, have a discussion with what you’re wanting in terms of how the team confronts conflict. Î Whiteboard Coaching: Building off the previous conversation, on the righthand side of the board, take the points from your discussion and ask for feedback on their opinions on what their goals are for confronting conflict. Then, on the left-hand side of the board, ask the team to describe how they currently confront conflict. To finish the activity, erase the left-hand side of the board and ask the team specifically what steps need to take place to reach the actions and behaviors listed on the right-hand side of the board.
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