Resolving Team Conflict Through Constructive Communication
Suggested Strategy: It’s one thing to communicate about conflict in an unconstructive way but getting everyone on the same page when it comes to what constructive communication looks like will increase the positive outcomes of discussing conflict rather than retreating from it.
Suggested Questions:
Î Rating Question: On a scale of one to six, with six being you feel like our team consistently engages in constructive conversation about conflict, and one being we rarely if ever do so, where would you rate your team and why? Î Reflective Question: I don’t want you to answer right away, I’m going to (get a coffee, use the restroom, etc.), but while I’m gone, I’d like you to think about what actions you might be willing to take in order to have constructive conversation about conflict as a team.
Suggested Activities:
Î Define & Coach: Have the team come back and answer your reflective question you asked in the questions section above. Then, have the team define what constructive communication/conversation means to them. Use this as an opportunity to coach to their definition and fill in the gaps if they’re leaving out pieces of that definition. Î Whiteboard Coaching: Building off the previous conversation, on the right side of a whiteboard, take the points from your discussion and ask for feedback on their opinions on what their goals are for changing how they converse constructively about conflict. Then, on the left side
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