Emotional Intelligence
Suggested Strategy: Having the employee drive the conversation about what they would like to achieve will not only assist you in learning to ask the questions but will drive them to look inward and see how they may be holding him/herself back.
Suggested Questions:
Î Self-Actualized Question: What do you think might be the things that trigger negative emotions for you? How do you think those emotions affect your relationships with peers and customers? Î Opposite Insertion Question: What will you do in the future to successfully maintain positive relationships with the people you work with?
Suggested Activities:
Î Whiteboard Coaching: On the left side of the board, write down how the employee thinks their peers would currently describe them as a teammate. On the right side, write down how they would ideally be described by their peers. Erase the left side of the board and write down what actions you can take together to reach the description on the right side of the board. Î GOAL-Based Coaching: Have a discussion with the employee about what they would like to be Great at in their position, what Opportunities being great will present for them, what Actions must be taken to be great, and what they will Love about reaching those opportunities. Could their emotions be holding them back?
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